Job Description

Trainee Debt Caseworker

Hours:

37 hours per week

Pay:

24,242 - 29,166 (depending on experience)

Location:

Clay Cross

Closing Date:

23:59 August 25 2025

Thank you for your interest in working at Citizens Advice North East Derbyshire. The job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice North East Derbyshire. Please visit our website or click 'apply now' to see the full job pack.

In the pack you'll find information about:

? Our organisation

? The role purpose

? The role profile and person specification

? What we give our staff

To apply please download the application form from our website and email to recruitment@nedcab.org.uk

About Us

For almost 50 years Citizens Advice North East Derbyshire has been providing free, independent and impartial advice to residents of North East Derbyshire and Bolsover Districts.

We are proud of our longstanding commitment to providing advice to our local community and, along with the other Derbyshire local Citizens Advice services, we have led the way nationally through our partnership with Derbyshire Public Health and GP surgeries to provide advice in a variety of GP surgeries and community venues to meet people at the point of need.

In recent years we have innovated our service to introduce more telephone and digital advice provision, whilst still maintaining excellent standards of advice and client feedback.

As part of the national Citizens Advice network we have a nationally recognised brand which is trusted. Our research and evidence have a real impact on behalf of those who rely on us. We link with a wide network which gives us access to support and knowledge, whilst at the same time we are locally focussed with insight into the issues facing our local community.

Role Purpose

Citizens Advice North East Derbyshire has a history of providing advice and support to our local community in accessible locations. We currently have an opportunity for someone to join our busy and growing money and debt advice team as a debt caseworker. As people continue to feel the effects of the cost of living crisis, this role will provide increased capacity as we continue to see increased demand for debt advice in our community.

The successful candidate will join an experienced and knowledgeable debt advice team and will be provided with in depth training to reach Money and Pension Service accredited standards. This role is ideally suited to a trainee or someone who has worked in advice and is looking to develop new skills, but we also welcome applications from experienced debt advisers.

The role will principally be based in our Clay Cross office but there may be a requirement to travel to our other offices around North East Derbyshire and Bolsover Districts or to other venues for team meetings.

The role is full time (37 hours) but we are open to negotiation depending on the candidate and the needs of the service. Our working week is Monday - Friday.

Citizens Advice North East Derbyshire is a Living Wage employer and we commit to paying the Living Wage as a minimum standard for our employees as well as ensuring that we pay
a fair wage for the work done.

To apply please email an application form to recruitment@nedcab.org.uk. Please see our Job Pack for further information about the role.

Job Title: Debt Caseworker, suitable for experienced or trainee

Location: Clay Cross

Hours: 37 hours p/w

Salary: 24,242 - 29,166 (depending on experience)

(See also 'What we give our staff' in our Job Pack)

Contract Type: Fixed Term for 12 Months, (with extension subject to funding)

Start Date: ASAP

DBS: Basic

Closing Date: 23:59 Monday 25 August 2025, (applications may close early if a suitable candidate is found sooner)

Job Types: Full-time, Fixed term contract

Pay: 24,242.00-29,166.00 per year

Benefits:

Additional leave Casual dress Company pension Health & wellbeing programme On-site parking Private medical insurance Sick pay
Work Location: In person