Job Description

Trainee Parts Advisor

Mercedes-Benz of Basingstoke

An opportunity has arisen to join us as a Trainee Parts Advisor in Basingstoke. The main purpose of the Parts Trainee role is to receive all parts orders and ensure that they are accurately interpreted and promptly picked and despatched for retail, trade and internal / workshop customers. Your will receive relevant training and development in all areas and accountabilities of the Parts Advisor role, and work towards becoming a fully accredited Mercedes-Benz Parts Advisor.

Main Duties:

Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering. Developing and maintaining professional relationships with all customers to gain new and repeat business. Locate unavailable items from other Retailers and arrange for delivery or pass order to stock control for orders to be raised. Ensure that all orders for despatch match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems. Ensure that the image and levels of customer service within the department is in line with company standards Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holder's immediate supervisor. Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered too. Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times

Key Skills/Attributes Required.

Keen an eye for detail , work well in a team, organised Experience with working with people and customers preferably Interest in how motor vehicles work and in motor industry Desire to learn and develop a career with the aftersales department Applicants will be expected to be immaculately attired as is befitting the Mercedes brand.
Working Hours:

Monday - Friday 08.00 - 17.00 with one hour unpaid break (total 40 hours)

Saturdays to be worked 8:00 - 13:00 on a rota basis paid as extra hours.

Salary dependant on age.

Job Types: Full-time, Permanent

Pay: 10.00-12.21 per hour

Benefits:

Company events Company pension Cycle to work scheme Employee discount Life insurance Referral programme Sick pay Store discount
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Basingstoke RG21 6YH: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person