Job Description

About Us:

Purple Zest has over 30 years of experience in supporting organisations across public and private sectors to become more accessible and disability inclusive. We provide a range of support for disabled people including support planning, payment and payroll services and independent advice. Do you want to put your excellent communication and organisational skills into practice and learn new skills, then we want to hear from you.

Your Role:

To ensure the proactive management and coordination of all aspects of Direct Payment Accounts across all contracts To ensure the accuracy of data and completion of declaration is in line with Pension Regulatory compliance for Direct Payment Employers Proactive and accurate administration of Direct Payment employee pensions
This is a part time role at 22.5 hours over 3 days per week, working remotely from home.

Your Responsibilities:

Assist in coordinating and managing accounts, ensuring receipt and chasing of client contributions and council funds, to ensure sufficient funds to make payments. To liaise with Finance to act immediately in assisting setting up accounts and receipt of client funds. Ensure quality checks and building experience to identify and resolve discrepancies, with invoices and timesheets, Assist in ensuring the efficient, timely and effective processing of payroll and invoices for DP Holders and PA's. Assist with ensuring payment journals are accurate and uploaded to Sage Assist with maintaining accurate and up to date customer details and records for all DP Holders on CRM, payroll, and accounts systems. Assist with ensuring responsibilities are met regarding pension scheme set ups and auto enrolment, along with employee and employer payments. Assist with ensuring the monthly reconciliation of all accounts and provide data for KPI's to be reported to commissioners. To work with EAG colleagues to manage customer relationships and address day to day issues and enquiries, including the management of ceased accounts, in line with DP Holder preferred communication methods. Recognise where customers may be vulnerable to financial or other abuse and take appropriate action to alert others to ensure they are appropriately safeguarded.

Your Skills, Experience and Competences:

Essential

Eligibility to work in the UK Ability to regularly commute to the Chelmsford office Experience of delivering excellent customer services through a range of mediums including face to face, telephone and email. An ability to use initiative in assisting with problem solving and to escalate in a timely manner where required. An eye for detail and a 'get it right first time' attitude Excellent numeracy, written and oral skills Excellent administrative skills with an ability to organise a wide range of information. An ability to self-organise workload to meet fixed deadlines. IT literate with experience of Microsoft applications and familiarity with finance and payroll software packages
Desirable

Experience of working in a fast-moving payroll environment and/or assisted with direct responsibility for client accounts. Experience of working on pension administration and/or with knowledge of pension regulatory compliance
Our values underpin everything we do and are the guiding beliefs and principles of Purple -

we are

:

Authentic

- lived experience is our most valuable raw material

Accessible

- from corporates to microenterprises, disability organisations to individual disabled people. We support all.

The experts

- humble but knowledgeable in finding solutions.

Creative

- global to local. We develop and deliver innovative approaches to the issues of today.
Purple is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people, and expects all employees, contractors and volunteers to share this commitment. All post holders will be subject to appropriate pre-employment vetting procedures and, where eligible, a satisfactory Disclosure and Barring Service check.

If you require adjustments to attend an interview, please let us know.

Job Types: Part-time, Permanent

Pay: 14,742.00 per year

Expected hours: 22.5 per week

Benefits:

Bereavement leave Company events Company pension Enhanced maternity leave On-site gym Work from home
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (required) Administrative: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote

Application deadline: 25/07/2025
Reference ID: TAMDONR0725
Expected start date: 01/08/2025