Job Description

Salary:

37,500 + 6,000 bonus + Outstanding Benefits

Location:

Milton Keynes

Hours:

37.5 per week | Monday-Friday | On-site

Whether you're early in your Mechanical and/or Electrical Engineering career or you're already a successful engineer looking to transition into the medical/biomedical sector, this is a rare opportunity to join a globally renowned, award-winning biomedical company that truly invests in its people.

This newly created Trainee Support Technician role offers structured training, exposure to cutting-edge medical technology and clear progression pathways within a Top 10 global organisation operating at the forefront of healthcare innovation.

Why this role:

A chance to enter or transition into the highly regulated, future-focused medical industry Hands-on experience with advanced diagnostic and laboratory instrumentation Ongoing technical training, mentoring and career development A supportive environment where your engineering skills are valued and expanded Long-term progression opportunities in a globally respected biomedical business

What you'll be doing:

Remote Technical Support

Provide first-line technical support for advanced diagnostic instruments Troubleshoot mechanical, electrical and software-related issues Guide customers on safe, correct and efficient equipment use Escalate complex issues to Field Engineers or Technical Specialists

Service & Performance

Use instrument data to proactively prevent downtime Prioritise and manage service calls effectively Work to KPIs including First Time Fix, response times and customer satisfaction

Customer & Team Collaboration

Build trusted relationships with laboratory staff and internal teams Keep customers updated on progress and next steps Identify recurring issues, improvements and potential upgrades

Administration & Compliance

Accurately log service activity in MS Dynamics Maintain service histories and troubleshooting documentation Work in line with IVDR, ISO and cybersecurity standards Contribute to continuous improvement and shared team learning

What we're looking for:

Essential:

City & Guilds / BTEC Level 3 (or equivalent) in Mechanical, Electrical, Electronics or Biomedical Engineering. Around 2 years' experience in technical support, service or a hands-on engineering role Strong problem-solving skills with electromechanical and IT systems Clear communicator who enjoys helping customers and working to targets

Desirable (but not essential):

HNC/HND in a related engineering discipline Experience training customers or using MS Dynamics

Benefits package:

28 days holiday + 8 bank holidays Pension contributions Private healthcare (BUPA) Simplyhealth Cash Plan Income Protection Insurance Educational Grant Scheme Employee Assistance Programme Life insurance - 6x annual salary Perkbox discounts Gym membership
Job Type: Full-time

Pay: 37,500.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance On-site parking
Work Location: In person