Job Description

Details

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Reference number

419360
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Salary

40,000 - 40,000
Circa
GBP
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Job grade

Other###

Contract type

Permanent###

Business area

MAPS - Customer###

Type of role

Other###

Working pattern

Flexible working, Full-time###

Number of jobs available

2

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Bedford

About the job

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Job summary

Trainer - Guidance Services

c.40,000 per annum

Bedford

Permanent

Hybrid Working

Join us at the Money and Pensions Service (MaPS) as a Trainer. This role offers you the chance to make a significant impact, by delivering engaging and effective training to our frontline contact centre colleagues

.

You will lead the facilitation of onboarding, upskilling, and briefings, ensuring colleagues are equipped to provide an excellent customer experience. In addition to training delivery, you'll support the design and evaluation of curriculum, identify opportunities to enhance learning materials and delivery methods, and measure the success of interventions through clear, data-driven outcomes. Working closely with the Quality, Training and Knowledge Team, Operations, and other stakeholders, you'll help embed continuous learning and improvement into the organisation's culture--using a variety of delivery tools to maximise impact while minimising operational disruption

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Job description

Role Overview

The Trainer will report directly to the Training Manager. In this role, you will be responsible for:

Key Responsibilities:

Delivering high-quality training across MaPS customer teams, with a strong focus on onboarding, upskilling, and soft skills development. Facilitating onboarding programmes for new colleagues across a range of areas and specialisms. Leading upskill and soft skills sessions tailored to a range of audiences Partnering with business areas to conduct training needs analysis and design bespoke learning interventions that improve speed to competency and enhance both customer and employee experience. Staying closely connected to frontline operations to ensure training content remains up to date and appropriate. Measuring the effectiveness of training through key metrics such as speed to competency, enhanced customer experience, quality and operational performance metrics. Supporting the transformation of learning through the 70/20/10 model, to maximise knowledge, skills, and behaviours with minimal operational impact. Maintaining accurate records of all training activities to support efficiency and reporting. Acting as a Subject Matter Expert for training across multiple areas, providing guidance and consistency in delivery. Working with operational SMEs to ensure training interventions are fit for purpose. Supporting the rollout of the competence framework and other internal MaPS initiatives to the external partner as required. Assisting with training-related reporting requirements. ###

Person specification

You will need to demonstrate the following skills and experience.

To excel in this role, you will need to demonstrate:

Facilitation Skills

: Demonstrable experience in dynamic training delivery, catering to diverse learning styles. This includes both technical and soft skills training for frontline colleagues and first-line managers.

Delivery Methods

: Proven experience in facilitating learning through various formats, including workshops, virtual sessions, and one-to-one coaching to support on-the-job development.

Training Design Expertise

: Skilled in designing and developing impactful learning interventions using multiple delivery mechanisms such as face-to-face, virtual, e-learning, and distance learning.

Training Needs Analysis

: Demonstrated ability to conduct TNAs and identify clear, measurable learning needs to inform targeted training solutions.

Reporting

: Competent in gathering and analysing training data to identify trends and measure the effectiveness of learning interventions.

Stakeholder Engagement

: Confident in working with stakeholders at all levels to ensure training solutions align with business needs and strategic objectives

Benefits

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About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.


At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."


Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

What We Offer

Generous Annual Leave - 30 days plus Bank Holidays Pension scheme - contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Things you need to know

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Selection process details

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The application process will consist of the following stages:

Applications must be submitted by 10 August.

Telephone interviews

will be conducted between

29 July and 12 August

.

CV sifting

will take place by

15 August

.

Interviews

will

begin on 26 August

, consisting of a presentation followed by competency based questions.


The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference:

MaPS00908

Close Date:

10/08/25



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Nick Heron Email : nicholas.heron@reed.com
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Recruitment team

* Email : nicholas.heron@reed.com