Job Description

Reporting to

: Project and Engagement Manager

Location

: Hybrid (a combination of office and homeworking)

Salary

: 24,769 (Pro Rata)

Hours

: Part-time 15 hours per week (1 of those days needs to be a Friday)

Annual leave

: 28 days per annum (Pro Rata)

Contract:

1-year Fixed Term - (with the intention to extend)

Who we are:

Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.

About the role:

We are looking for a highly organised and proactive Training Administrator to support the smooth delivery of our training programmes. Reporting to the Project and Engagement Manager, you will work closely with the Training Manager, trainers, wider team, and external partners to coordinate logistics, manage bookings, and ensure an excellent experience for all participants.

You will need strong administrative skills, attention to detail, and a positive, can-do attitude. From managing inboxes and updating internal systems to supporting communications and handling customer queries, you will play a key role in ensuring our training runs efficiently and to a high standard.

This is a fast-paced and rewarding role that sits at the heart of our training operations. As part of a small and dedicated team, you will need to be adaptable, resilient, and comfortable working independently within a remote setting.

Main Duties and Responsibilities:

Act as the first point of contact for training booking enquiries, responding via email and the telephone Support the coordination of training sessions, including trainer allocation, booking venues, online set up and providing training equipment. Distribute joining instructions and training materials to participants Maintain stock of training materials, manage orders, and coordinate deliveries. Maintain the Eventbrite online booking system and monitor course sign-ups, waiting lists and capacity. Help with the preparation and follow-up of all course materials and administrative documents. Liaising with Trainers, ensuring the return of course registers and uploading to Salesforce Keep Salesforce up to date with enquiries and contact information at all times Provide clients with quotes and booking forms, ensuring they are completed and returned and uploaded to Salesforce Support of meetings as and when required, sending invites, circulating minutes and reports and actions as and when required. Support Training Managers with the recruitment of new associate trainers and ensure they complete the necessary induction and agreements in partnership with the training managers. Assist the finance team with pricing and invoicing enquiries as and when required. Check our inboxes daily, ensuring all enquiries are distributed across the staff team Produce service usage and evaluation statistics and update reports for commissioners, clients, staff, and the Board of Trustees as and when required Fully understand the GSP training portfolio and use effective communication to guide clients. Assist the training team with online sales calls/ Zoom/ Teams meetings as and when required. Support the delivery of long-term training contracts, including promotion of courses as and when required Assist in the recruitment and induction, and ongoing support of a team of administration support volunteers. Occasionally support events and act as an ambassador for GSP.

To be successful in this role, you must be:

We are looking for a highly organised and detail-oriented administrator who can manage multiple tasks and deadlines in a fast-paced environment. You will be confident, proactive, and able to work independently as well as part of a team. Clear communication, strong time management, and a positive, solution-focused attitude are essential. A commitment to high-quality work and the values of Grassroots Suicide Prevention is key.

For this role, you will need:

A high standard of general education (A levels or equivalent) or proven relevant experience Experience in a customer-facing role with a strong focus on delivering excellent customer service Relevant office administration experience, working to a high standard in a fast-paced environment Ability to learn new digital systems quickly and follow standardised processes Ability to work effectively within a team and build positive working relationships with diverse staff, volunteers, and stakeholders Strong organisational skills with the ability to meet deadlines and respond positively to pressure Computer-literate with strong data input and keyboard skills Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, and Teams Willingness to learn new IT systems and software relevant to the role Excellent communication skills with an interpersonal style that supports and engages staff, volunteers, and stakeholders

Bonus points for:

Experience working in a charity environment Experience using CRM systems such as Salesforce, and digital platforms such as Eventbrite, Mailchimp, Monday.com, and survey platforms Experience supporting training and event administration

Why Grassroots Suicide Prevention?

GSP is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution.

We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants' skills, experience, and knowledge, ensuring all applicants are treated fairly.

Our employee benefits include:

Hybrid/flexible working - we offer our team a split of home and office working Health Cash Plan and employee assistance programme offering a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support Learning and development opportunities A creative, caring and collaborative culture that makes a difference in improving mental health and preventing suicide in the communities we serve

How to apply?

Applications will only be accepted by email. Please send your CV and a two-page covering letter outlining how your skills and experience align with the role, including clear examples of impact and success. For a detailed Job description please visit https://prevent-suicide.org.uk/wp-content/uploads/2025/07/Training-Administrator-Job-Description.pdf

Send your application to

khushi@prevent-suicide.org.uk

We will not consider applications submitted in any other way.

The deadline to apply is

9:00 AM on Monday, 11th August 2025.

Interviews will be held during the

week commencing 11th August 2025.

We are aiming for a start date in early September 2025, although this is negotiable. Please include your availability/notice period details in your application.

Grassroots Suicide Prevention is in a period of transition and development, and the post holder should be aware that their may evolve to meet the future needs of the Charity.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: From 24,769.00 per year

Expected hours: 15 per week

Application question(s):

What is your notice period? Interviews will be held week commencing 11th of August, please tell us if you are available that week. (Yes/No) Do you live in Brighton? (Yes/No)
Work Location: Hybrid remote in Brighton BN1 3XG

Application deadline: 11/08/2025