Job Description

If you're looking to start or progress a career in

administration, training support, or customer service

, this is an excellent opportunity to join a fast-growing technology company.

Based in

Leeds city centre

,

Coptrz

is the UK's leading commercial drone solutions provider. Our

Coptrz Academy

delivers industry-leading training through a combination of e-learning and face-to-face courses, supporting customers across construction, surveying, inspection, and emergency services.

As a

Training Administrator

, you'll provide essential administrative and customer support to the Training team, ensuring customers have a smooth, professional experience from enrolment through to certification.

This role is ideal for someone organised, proactive, and keen to learn, with clear opportunities for development.

What You'll Be Doing

Administering customer enrolments on the Coptrz Academy e-learning platform Owning the administrative side of the customer training journey from enrolment through to certification Handling

inbound and outbound phone calls

and emails, providing clear and accurate training information to customers Making

proactive outbound calls

to customers to confirm bookings, support progress, resolve queries, and ensure a smooth training experience Supporting the Training team with day-to-day administrative tasks Processing training documentation in line with

CAA, QMS, and awarding body requirements

Maintaining accurate records and ensuring training SLAs are met Issuing certificates upon course completion Coordinating training logistics, including venues, course materials, and attendance records Organising trainer diaries and supporting course scheduling Liaising with trainers, consultants, and internal teams to ensure training delivery runs smoothly Reviewing candidate feedback, identifying trends, and escalating issues where required

Training & Development

No prior aviation or drone experience is required.

You'll receive full training on our systems, products, and processes. As part of your development,

Coptrz will fully fund your A2 CofC and GVC drone qualifications

, giving you first-hand insight into the training we deliver and a clear pathway for progression.

A willingness to learn and develop is essential.

About You

This role would suit someone who is:

Organised with strong attention to detail Comfortable communicating with customers by phone and email Confident using systems and administrative processes Reliable, proactive, and able to manage multiple tasks Interested in developing a career in training, administration, or customer support
Previous experience in administration, customer service, or training support is helpful but not essential.

Why Join Coptrz?

Coptrz is the dominant commercial drone solutions provider in the UK, with ambitious growth plans globally. You'll be joining a business where ideas are valued, effort is recognised, and development is actively encouraged.

You'll be trusted with responsibility from day one and supported to grow.

Our Values - G-O-L-D

Grow

- Always learning and improving

Outwork

- Resilient, driven, and committed

Leverage

- Making the most of great people and tools

Disrupt

- Innovative and forward-thinking

What We Offer

Competitive salary Fully funded

A2 CofC & GVC qualifications

26 days holiday + 8 bank holidays Statutory pension Under-30s travel pass Westfield Health Perkbox membership (discounts & benefits) Free drinks, breakfast & snacks Company social events

Location requirement:

Leeds LS1 5QX , Office Based, Monday to Friday 38.5 hours per week.

Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Ability to commute/relocate:

Leeds LS1 5QX: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (preferred)
Experience:

System administration: 1 year (preferred)
Work Location: In person