Job Description

Full job description

Training Administrator

Salary:

Depending on experience, up to 29K

Location:

Office based in Nantwich, Cheshire 5 days a week

Hours:

9am - 5.30pm Monday to Friday.

Role Overview

The Training Administrator plays a vital role in supporting the smooth delivery of all training courses and learning programmes. This position is responsible for managing the day-to-day administration of courses, ensuring that learners, trainers, and clients have an excellent experience from booking through to completion.

As a family run business, first-rate, friendly, and expert customer service is absolutely vital our success. We are a team of 10 and being a small team means you get exposure to all different parts of the business.

We are looking for somebody who is reliable, self-motivated, and as passionate about amazing customer service as we are!

If you feel this position is suitable for you, please include a cover letter telling us why. We will receive hundreds of CVs for this role and not many people will take the time to send a cover letter - this will make you stand out to us. Because of the amount of applications we will receive we can't reply to everyone individually. If you have been shortlisted for a telephone interview you will hear from us within 2 working days.

Key Responsibilities

Coordinate all aspects of course administration -- including scheduling, delegate bookings, and confirmations. Prepare course materials, joining instructions, attendance lists, and post-course certificates. Maintain accurate course records within the CRM/LMS system (e.g. dates, attendees, feedback, results). Liaise with trainers to confirm logistics, venues, and equipment needs. Communicate with delegates and clients to provide information, resolve queries, and support rebookings or transfers. Manage course evaluation feedback and share summaries with the team Support online course enrolments and e-learning platform access. Raise and process purchase orders or invoices linked to course delivery. Assist with marketing and website updates related to training schedules or course information. Contribute to process improvement, ensuring training administration runs efficiently and professionally.

Skills & Experience

Previous experience in an

administrative, training, or events coordination

role (ideally within a training or education environment). Strong organisational and multitasking abilities, with excellent attention to detail. Confident communication skills -- both written and verbal -- for engaging with clients and trainers. Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM or LMS systems. A proactive, customer-focused attitude and the ability to work calmly under pressure. Team-oriented but capable of working independently and prioritising deadlines.

Desirable

Experience using Learning Management Systems (LMS) or booking platforms. Knowledge of qualification or accreditation processes (e.g. APM, PRINCE2, Agile, etc.). Interest in training, learning and development, or professional education.

What Success Looks Like

Courses run smoothly and efficiently, with positive feedback from delegates and trainers. Administrative processes are accurate, timely, and professional. Communication with clients and learners is warm, clear, and proactive. The operations team can rely on the Training Administrator as the hub of course delivery coordination.

In return we will offer:

A great work/life balance - no evenings or weekends A supportive and friendly team, with a great office culture Regular company social events Free parking The opportunity to join a rapidly growing company that is a leader in its field Opportunities for development and growth
Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Experience:

Administrative: 1 year (required)
Work Location: In person