Job Description

RLSS UK Training Administrator

CONTRACT:

Full Time (35 hours per week, Monday to Friday)

ORGANISATION:

Royal Life Saving Society UK (RLSS UK)

DEPARTMENT

: Commercial

LOCATION:

RLSS UK Headquarters - Redhill House, 227 London Road, Worcester, WR5 2JG

REPORTS TO

: Senior Head of Commercial

SALARY:

23,389(Grade G)

KEY TASKS, ROLES, AND RESPONSIBILITIES

Training

Pre-arrange RLSS UK Training (IQA, Mentor, NPMQ, etc.)

Manage the administration of all pre-arranged RLSS UK Training courses Receive telephone, online, and e-mail bookings for courses Liaise with the Finance Team to arrange payment where required Arrange equipment required for courses Set up the training room for courses at RLSS UK HQ
RLSS UK Training courses from customers/clients

Liaise with RLSS UK Training Team to schedule courses Confirm venues, trainers and assessors for courses Arrange equipment required for courses Liaise with the Finance Team to arrange invoice(s) for training
Level 3 AET and Level 4 CET training:

Manage applications and payment for courses Enrol candidates onto the system Arrange and facilitate an introduction session Support candidates through the journey Manage assignment marking Submit results to Awarding Organisation

General

Receive and manage incoming queries in relation to RLSS UK Training Manage RLSS UK Training mailbox Administration tasks relating to RLSS UK Training Support the Customer Services and/or Commercial Team, if required At all times demonstrate and uphold the Society's values and behavioural standards Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS's compliance programme Proactively participate in the Society's equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

PERSON SPECIFICATION

Essential Relevant Experience, Skills and/or Aptitudes

Have excellent communication skills Have a good telephone manner Be able to multi-task and manage time effectively Be self-motivated and a self-starter Be able to work in a team and individually Be very organised and be able to work under pressure during busy periods Have good computer skills, including use of Microsoft Office suite

Desirable Relevant Experience, Skills and/or Aptitudes

Knowledge and understanding of RLSS UK Qualifications and Awards Previous experience in a customer facing role

RLSS UK SKILLS AND BEHAVIOURS

Positive and happy approach to work and challenges Good communication Planning and organising Team working/high performance Development and continuous improvement

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme
Enhanced Society Sick Pay
Eye Care
Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more!
Subject to eligibility criteria*

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should be our next Training Administrator

Closing Date -

5pm, Friday 24th October 2025

Interview Date -

Friday 31st October 2025 at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Job Types: Full-time, Permanent

Pay: 23,389.00 per year

Benefits:

Company events Free parking Health & wellbeing programme On-site parking Private medical insurance Sick pay
Work Location: In person