Job Description

Circa 27,000

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.


Specsavers



Job Title:




Technology Customer Service Analyst





Function:




IT Service Centre





Department:




IT




Location:




F6 Whitely




Travel:




As courses dictates , and as required





Reporting to:




Technology Run Training Lead





Team:




TBC





Key relationships




Service Centre Manager, Team leads, Problem and MI team, Automation Team, Project Teams, Transition, Service Desk Analysts, Knowledge and Improvement teams, Incident Management team




Broadband:




E





Working hours:




37.5





Are you someone who thrives on helping others succeed? Do you have a passion for training and a knack for turning complex information into clear, engaging learning experiences? If so, we've got an exciting opportunity for you at Specsavers.





Our Technology Service Desk Training Team, part of the UK & ROI division of Technology, plays a crucial role in ensuring our service desk analysts are confident, capable, and ready to deliver exceptional support. This team is all about making sure training is not only accurate and up to date, but also accessible and aligned with the evolving needs of the business.



As a Training Analyst, you'll be at the heart of this mission. You'll be delivering training to new starters, helping them transition smoothly into their roles, while also supporting the ongoing development of our existing team members. You'll work closely with colleagues across the business to ensure that training reflects the latest processes and improvements, and you'll be instrumental in testing and validating those changes before they go live.





We're looking for someone who brings energy, structure, and a genuine interest in helping others grow. You'll need to be comfortable delivering training both in person and remotely, and confident working in a fast-paced, ever-changing environment. Your ability to communicate clearly, think analytically, and collaborate with a wide range of stakeholders will be key to your success.



If you've got experience with Specsavers systems, a good understanding of ITIL, and a proactive approach to problem-solving, you'll feel right at home here. And if you've worked in complex IT environments or have experience in people development, even better.





This is your chance to make a real impact - not just on the service desk, but on the wider Specsavers community. If you're ready to take the next step in your career and help shape the future of support and service, we'd love to hear from you.