Job Description

Who are we:
Training & Development Manager - iBus
Go-Ahead London is seeking an ambitious and people-focused Training & Development Manager - iBus to lead our performance training and feedback strategy for the iBus Operations team.
This is not just about delivering training--it's about creating a culture where continuous feedback, coaching, and performance monitoring drive operational excellence. You'll be the person who ensures our teams are not only trained, but consistently supported, observed, and developed through structured feedback loops that raise standards across the network.
The Role
Reporting to the Network Performance Manager, you will:

• Lead a structured observation and feedback programme for iBus Controllers and Performance Managers, ensuring staff receive regular, high-quality performance reviews.
• Coach and mentor managers in delivering effective feedback, helping them to support their teams with practical improvement strategies.
• Analyse performance data and KPIs, using insights to shape training interventions and track progress.
• Design and deliver induction training for new iBus Controllers and create tailored development plans for Performance Managers.
• Conduct training quality audits, ensuring consistency and high standards across all locations.
• Champion a culture of accountability and continuous professional development.

What We're Looking For
Essential:

• A relevant degree from a top-tier university.
• Proven experience in coaching, mentoring, or training staff in performance-driven environments.
• Strong track record of embedding structured feedback and performance monitoring processes.
• Confident communicator, able to deliver clear feedback to individuals and groups.
• Excellent organisational skills, able to manage multiple training and observation cycles simultaneously.
• Skilled at using data to measure progress and inform development strategies.

Desirable:

• Experience designing and delivering structured training programmes, ideally in transport, operations, or a regulated setting.
• Experience implementing performance management or quality assurance frameworks.

Why Join Go-Ahead London?
At Go-Ahead London, we're committed to a culture of learning, accountability, and continuous improvement. This role is central to that mission--you'll be the person who embeds feedback as a daily habit, shaping how our managers and controllers learn, grow, and deliver safe, reliable services.
You'll influence senior stakeholders, support frontline staff, and directly contribute to operational excellence across the capital's most vital transport network.
Apply today to take the lead in building a culture of feedback, learning, and performance at Go-Ahead London.

Skills Required