Job Description

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have an opportunity for a Training and Development Specialist to join our team based in Exeter, Bristol, Redhill.
Joining us on a full-time permanent basis, you will receive a competitive salary of up to 36,500 per annum plus excellent benefits.
As a Training and Development Specialist, you will be responsible for developing and delivering training that equips our customer service teams with the confidence, skills, and knowledge needed to deliver outstanding service and meet performance, regulatory, and business objectives. You'll translate strategy into practical learning and ensure alignment with company values and compliance standards.
What you'll be doing:

• Design and deliver engaging training programs across onboarding, systems, customer experience service standards and compliance.
• Collaborate with stakeholders to conduct training needs analysis. Identify opportunities to continuously improve through proven training methodologies and new technology.
• Develop training content using performance data across multiple platforms including digital learning modules, presentations, and assessments.
• Translate customer insights, complaints or audit results into learning opportunities
• Evaluate training effectiveness through assessments, feedback and performance metrics and feedback loops.
• Support continuous improvement by identifying learning gaps and enhancing training design.
• Ensure training aligns with company values, regulatory requirements (eg Ofwat, GDPR and PSR) and performance expectations.
• Partner with Quality Assurance and Continuous Improvement teams to embed process changes effectively and present training impact to wider stakeholder team.

What we are looking for:

• Experience in training delivery and learning design, ideally within customer service environments.
• Ability to create engaging, multi-format training content, including digital and in-person.
• Strong facilitation, coaching, and communication skills.
• Analytical mindset with the ability to use data to shape and evaluate learning.
• Adaptable and collaborative, with experience using LMS platforms and working cross-functionally.
• Required: Degree in Training & Development, Business, or related field (e.g. CIPD in L&D, TAP).
• Desirable: Certification in training, instructional design, or e-learning tools.

What's in it for you:

• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

Closing Date: 12th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.

Skills Required