Job Description

Job Summary

We are seeking a dynamic and results-driven Key Account Manager to join our growing team. The ideal candidate will be responsible for managing and nurturing relationships with our key clients, ensuring their needs are met while driving sales growth. This role requires strong leadership skills, the ability to communicate effectively, and a keen analytical mindset to assess client needs and market trends. Proficiency in Salesforce is preferred to manage account activities efficiently.

Key Objectives

Develop and maintain strong relationships with key accounts to ensure customer satisfaction and loyalty. Identify opportunities for upselling and cross-selling products and services to enhance client value and grow the accounts Collaborate with internal teams to deliver tailored solutions that meet client requirements. Act as the primary point of contact for key clients, addressing any concerns or issues promptly and holding regular reviews Optimising course sizes Review and action customer feedback forms Navigating calls through to accurate and appropriate bookings Assist with Accreditation audits NVQ Building and management

Qualifications

Proven experience in account management or sales, preferably in a similar industry. Strong leadership abilities with a track record of managing client relationships effectively. Excellent communication skills, both verbal and written A proactive approach to problem-solving with a focus on delivering results. Ability to work independently as well as collaboratively within a team environment. Good computer skills
If you are passionate about building lasting client relationships and driving business success, we encourage you to apply for this exciting opportunity as a Key Account Manager / Training Co-ordinator.

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Cycle to work scheme On-site parking
Schedule:

Day shift Monday to Friday
Work Location: In person

Reference ID: Training Co-ordinator / Key Account Manager