Job Description

Developing one of the most efficient heat pumps on the market. And turning the lights on only when needed. Both count. Both are us.


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Training Customer Excellence Manager

Company

: Vaillant Group U.K. Ltd

Location

: Belper-GBR

Country

: United Kingdom (GB)

Brand

: Vaillant

What we achieve together

Lead and develop a high-performing customer experience team, fostering a culture of

excellence and accountability.

Manage customer

bookings and enquiries

via phone and email, ensuring a seamless and professional experience. Collaborate with internal stakeholders to

promote training offerings

and increase customer engagement. Analyse

customer data and feedback

to drive improvements in satisfaction, loyalty, and complaint resolution. Work closely with other departments to

align service strategies

and enhance the customer journey. Oversee

front-of-house interactions

and coordinate with Facilities to ensure a welcoming and well-maintained training environment.

What makes us successful together

Previous experience in

customer service management

is essential for applicants, ideally within a remote or multi-site environment. Proven experience

leading teams

successfully and an of how to motivate and develop people to deliver exceptional resuults. You are confident using

CRM systems and customer service software,

and you apply data-driven insights to improve performance. Confidence in

promoting training

or educational offerings is beneficial, as is familiarity with service excellence frameworks. You maintain composure in fast-paced settings and consistently demonstrate a

customer-centric mindset

. You

communicate clearly

and work effectively across departments to deliver a unified customer experience.

What you can count on

We offer our employees an

attractive remuneration package

, 25 days holiday plus bank holidays and bonus opportunities. We offer a

generous pension scheme

which enables our employees to have greater financial security when they do retire. We are in the 7% of UK businesses that have received the gold award from

Investors in People

(IiP). For our employee's

peace of mind

, we provide a death in service benefit and the option of subsidised private health care. We pride ourselves on our

Family Friendly Policies

, designed to support our employees during important life events. Our onsite Bistro and Coffee Bar are great places to

enjoy social time

with colleagues. They provide comfortable seating, healthy subsidised meal options and refreshments during the day.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.



You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.



Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Amanda Smith

+44 7734 985 093



Apply now

We care about our planet and aim to work carbon-neutrally for this reason we can only accept online applications.

Let's save the environment together and eliminate paper applications.