Job Description

Job Category: People Services
:
Job Title: Training Manager
Contract Type: Permanent
Salary: 50,305 (55,600 is achieved after 12 months successful performance in the role)
Working Hours: Full time 35 hours per week
Working Pattern: Monday to Friday- Hybrid
Location: Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Training Delivery Manager
Reporting to the Group Learning & Development Manager, the Training Delivery Manager is responsible for planning, developing, and executing training programmes across the organisation. Working closely with the Learning Partners, this role ensures training aligns with business goals, meets colleague needs, and drives positive performance outcomes. It requires a strategic approach to identifying training needs, designing and delivering learning solutions, and evaluating effectiveness.
About you
We are looking for someone with

• Strong communication skills: Ability to effectively communicate training needs, plans, and outcomes
• Instructional design skills: Ability to develop engaging and effective training materials
• Training delivery experience: Experience in delivering various training formats (e.g. online, face-to-face, blended)
• Knowledge of Learning Management Systems (LMS): Familiarity with managing and using LMS platforms (e.g. Oracle Cloud)
• Analytical skills: Ability to assess training needs and evaluate the effectiveness of training programmes and make data driven decisions

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile

• Needs Analysis: Assess training needs, identify skill gaps, and align training initiatives with business objectives
• Training Design: Develop and design training programmes, including curriculum, materials, and delivery methods (e.g. eLearn, instructor led, blended learning)
• Training Delivery: Deliver training programmes, either directly or through internal and external trainers, using various methods (e.g. online, face-to-face)
• Evaluation: Measure the effectiveness of training programmes, gather feedback, and make improvements
• Budget Management: Manage the training budget effectively, tracking expenditure, and ensuring funds are used effectively
• Team Management: Manage a team of trainers and advisors and enhance the training delivery team skills and delivery capabilities as we work towards an internal delivery model
• Drive a culture of continuous service improvement: Promote cross-organisational working, to deliver best practice services and frameworks that meet developing and evolving business needs
• Communicate Organisational Development plan: Ensure team members feel connected and can understand the part they play in delivering the plan
• Groups values and ways of working: As custodian, look for better ways to embed across the colleague lifecycle for us to achieve our aspired culture
• Industry knowledge and expertise: Keep abreast of best practice, analysing data and trends, identifying opportunities to contribute to and shape future decision making
• Information security requirements, including data protection: Ensure they, are met in accordance with the Group's policy, procedures, and statutory requirements
• Health and safety requirements: Ensure they are met in accordance with the health and safety requirements: Ensure they are met in accordance with the Group's policy, procedures, and statutory requirements.

Person specification
Knowledge, Skills and Experience

• Strong communication skills: Ability to effectively communicate training needs, plans, and outcomes
• Instructional design skills: Ability to develop engaging and effective training materials
• Training delivery experience: Experience in delivering various training formats (e.g. online, face-to-face, blended)
• Knowledge of Learning Management Systems (LMS): Familiarity with managing and using LMS platforms (e.g. Oracle Cloud)
• Analytical skills: Ability to assess training needs and evaluate the effectiveness of training programmes and make data driven decisions
• Project management skills: Ability to manage multiple training projects simultaneously
• Leadership and team management skills: Ability to lead and motivate a team
• Industry knowledge: Familiarity with relevant industry trends and best practices
• Communication and collaboration skills: Ability to build relationships with stakeholders at all levels of the combined organisations
• Effective influencing skills: to instil confidence with peers, colleagues, boards, and stakeholders, developing good reports and recommendation
• Resilient: Able to work in a large, complex, and complicated group of businesses with different demands and tensions in a financially constrained environment.

Essential

• CIPD qualified (or equivalent) or working towards
• Extensive experience in Learning & Development within a management role
• Proven track record in designing and delivering impactful training programmes
• Strong people leadership and coaching skills across diverse teams and geographies
• Deep technical expertise in the training cycle and LMS management.

Desirable

• Understanding of social housing sector and the challenges it faces
• Evidence of continued professional development
• Membership of relevant professional Institute.

About Us:
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Skills Required