Job Description

Join the Early Excellence Training & Events Administration Team

Company Overview

Early Excellence is a well-established, dynamic, and innovative company with an outstanding reputation for supporting schools across the UK and internationally. Specialising in high-quality early years education for children aged 2-7, we focus on school improvement by advising leaders, training teachers, and equipping classrooms and outdoor areas.

Passionate about children's learning and development, our mission is to enhance the educational experience of young learners through exceptional products, services, and professional support.

Early Excellence is committed to Safeguarding and Child Protection, modelling best practice procedures and holding a strong culture for keeping children and vulnerable adults safe.

Position Overview

We have a fantastic opportunity for a

Training & Events Administrator

to join our fast-paced, dynamic team. This is a highly rewarding role for someone with strong administrative skills who enjoys interacting with and supporting customers.

You will be an experienced administrator looking to progress your career, with opportunities for future development. Success in this role comes from a strong drive to deliver results, a passion for going above and beyond, and a keen eye for detail.

You should be professional, approachable, and able to work effectively and collaboratively with people at all levels across the business.

Key Responsibilities

Answering telephone calls from customers and suppliers and directing them to the appropriate internal department Managing the administration inbox, forwarding correspondence to relevant departments and responding to customer queries Booking accommodation and transportation for trainers Liaising with trainers to obtain course materials and formatting presentations Maintaining and following processes relating to presentations, monitoring records, spreadsheets, and databases Creating and managing course booking enquiries through the online booking system, including raising credit notes and amending course bookings Assisting customers and delegates with technical enquiries relating to the online learning portal and booking system Producing and sending pre- and post-course communications to delegates Setting up online webinars, providing IT support, and ensuring all course materials, evaluation forms, and marketing materials are distributed Processing evaluation forms and sending feedback to trainers Providing first-line technical support for delegates and speakers using webinar platforms such as Zoom and GoToWebinar Editing webinar recordings for use on the online training portal and uploading course materials Supporting the administration and technical delivery of external and national courses and events Assisting the wider team and senior leadership team as required

Skills & Experience Required

Minimum of 2 years' administration experience with responsibility for key tasks Educated to degree level (desirable) Experience using webinar software such as Zoom, Microsoft Teams, and GoToWebinar (preferred) Professional and confident telephone manner Excellent communication skills with strong attention to detail and presentation Strong working knowledge of Microsoft Office, including PowerPoint, Word, and Excel Ability to deliver high-quality, accurate work within deadlines

Key Attributes

Passionate about delivering excellent customer service Strong communication and interpersonal skills Positive contributor to the wider team Highly motivated and flexible Well organised with a proactive, "can-do" mindset Ability to prioritise workload and meet deadlines Methodical approach with strong attention to detail Ability to work independently and manage priorities effectively Comfortable working in a fast-paced office environment and confident on the phone

Contract Details

Hours:

Full time, 8:30am - 5:00pm, Monday to Friday

Contract Term:

Permanent

Location:

Elland, West Yorkshire (Office-based)

Salary:

25,000 - 26,000 per annum

What We Offer

Highly professional environment with a great team atmosphere 25 days annual leave (rising to 27 days with service), plus public/bank holidays and an extra day off for your birthday Potential for remote working one day per week On-site free parking Modern office facilities 25% staff discount
If you have the skills and experience outlined above and would like to be considered for this role, please apply to

recruitment@earlyexcellence.com

.

Job Types: Permanent, Full-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Additional leave Employee discount On-site parking
Work Location: In person