Job Description

About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you'll go further, faster. What are you waiting for?
Life at THG Beauty
We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader.
Why be a Training Manager at THG Beauty?
ESPA Training Managers are responsible for delivering world-class education in ESPA treatments, products, and philosophy across our global spa network. They ensure therapist competence, brand consistency, and partner confidence, acting as trusted ambassadors of ESPA. As the custodians of quality and the key ingredient that elevates our uniqueness, Training Managers play a vital role in sustaining ESPA's reputation as a global leader in luxury wellness.
As Training Manager, you'll:
Deliver training in ESPA treatments, products, and philosophy to ensure therapists achieve competence and uphold brand standards & provide education in ESPA's skincare philosophy, ingredients, and products.
Mentor and assess therapists to support consistency, confidence, and commercial awareness & encourage therapists to integrate sales techniques naturally into treatments and consultations.
Deliver focused training in retail excellence and brand support, strengthening therapist confidence in product knowledge, consultation, and retail performance.
Support partner business success by aligning training with guest satisfaction, treatment quality, and retail performance.
Represent ESPA as a brand ambassador at partner sites, launches, events, and press opportunities.
Support spa partners with post-opening integration, refresher training, and ongoing quality assurance.
Manage extensive international travel, balancing preparation, delivery, and reporting.
Deliver training onsite and via digital platforms, ensuring engagement, quality and consistency.
Adapt to last-minute changes and shifting priorities while maintaining standards of delivery.
Effectively manage time and workload across multiple time zones, balancing work commitments with personal wellbeing while travelling.
Adhere to company travel and wellbeing policies to ensure sustainable working practices.
Ensure compliance with company policies, health and safety standards, and confidentiality requirements.
Produce accurate training reports, evaluations, and recommendations.
Maintain hygiene and presentation of training environments to reflect luxury standards.
Act as a role model for ESPA standards by demonstrating holistic professionalism in both appearance and behaviour.
Follow ESPA brand standards, treatment protocols, and methods.
Stay up to date with all ESPA treatments, products, and developments.
Collaborate with colleagues and departments to ensure consistency of delivery and best practice sharing.
What skills and experience do I need for this role?
NVQ Level 3 (or equivalent) in beauty therapy and bodywork.
Strong expertise in facials, massage, and holistic treatments.
Minimum 3-5 years' experience in a senior spa, wellness, or training role.
Confident communicator.
Knowledge of skincare, skin, anatomy and physiology.
Proficiency in Microsoft Office; ability to deliver in person and online training.
Fluency in English.
Demonstrates a commitment to personal health, wellness, and professional self-care, consistent with ESPA's brand philosophy.
Maintains professional appearance and holistic presentation consistent with 5-star spa and luxury wellness standards.
Strong time-management and self-organisation skills, with the ability to balance global travel schedules, training delivery, and personal wellbeing.
Desirable Requirements
CIDESCO, CIBTAC, or ITEC qualifications.
Training or assessor qualification.
Experience in a 5-star spa or luxury wellness environment.
Additional aesthetic, holistic therapy qualifications.
What's in it for me?
Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.

• Don't want to work on your birthday? We don't either! Enjoy your day off on us!

• Enhanced maternity and paternity pay, depending on length of service.

• Up to 10 days compassionate leave.

• Buy back up to 3 days each year.

• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.

• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

• Up to 50% staff discount on THG brands.

• Know someone who would be perfect for THG? Refer them and get up to 1000 when they pass their probation.

• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Skills Required