Job Description

Training Performance & Compliance Lead

|

Circa

49,800

+ excellent benefits

|

Permanent

|

Hybrid

(Please note our internal job title for this role is:

Academy Performance & Assurance Team Leader)


Are you a data-driven leader with a passion for operational precision and continuous improvement? Thatcham Research is seeking a proactive and analytical Academy Performance & Assurance Team Leader to drive the performance, compliance, and scheduling excellence of our automotive academy.


This role offers variety, challenge, and the chance to contribute to a purpose-driven organisation in a dynamic and evolving industry. You'll be part of a small, supportive team that values knowledge-sharing and collaboration.

What you'll be doing

Joining our Repair Sector Services team, you'll be at the heart of academy quality & compliance - leading a team of 6 (2 receptionists and 4 administrators) and ensuring our training delivery meets both commercial and quality benchmarks. You'll:

Oversee course scheduling

to support 2m+ in annual revenue.

Lead monthly performance reporting

, enabling senior leaders to forecast and budget effectively.

Conduct internal audits

and support external inspections to ensure compliance.

Facilitate internal process reviews

and drive continuous improvement.

Enhance academy systems

and processes to improve learner experience and operational efficiency.

Manage learner progress data

and ensure accurate reporting across platforms.

Skills & experience that will set you up for success in this role:

Proven experience in

complex operational planning

and performance analysis. Experience

managing a small team

or desire to do so. Strong command of

Microsoft Office

, especially Excel, and the ability to learn new systems. Excellent

analytical, communication, and interpersonal skills

. A proactive mindset for

data-driven decision-making

and process improvement. Previous experience in an

Education or Training

setting would be an advantage, but not essential.

Did you know...

Research tells us that

men are more likely to apply

to jobs if they meet only

60%

of the criteria, whereas

women

often hesitate or

don't apply

unless they meet

all

of the criteria. This difference in application behaviour can contribute to the

gender gap

in career advancement and opportunities.


We know the

perfect

candidate doesn't exist!

If you think you have what it takes

but don't tick every box, we'd still encourage you to apply - it could be a perfect fit!

Perks & Benefits

Salary - Circa

49,800

negotiable dependent on skills & experience.



10% non-contributory pension 29 days holiday (inclusive of Christmas shutdown) + public holidays Group Life Assurance (equal to 4 x basic salary) Group Income Protection (after 6 months' service) Salary Sacrifice schemes (cycle to work, home & tech scheme) Moneyhealth's Financial Coaching & Wellbeing Platform Health Cash Plan (cash back on eligible medical treatments) Benenden Health Care (opt-in benefit) Reward & Recognition Programme Discounted gym membership Sports & Social club Payroll charitable giving Subsidised on-site restaurant Free on-site parking

When we work

Our standard working hours are

8:30 - 16:30

Monday - Thursday, early finish on Friday -

8:30 - 15:45

(Talk to us about flexible working if this doesn't quite suit you - we take work-life balance seriously!)

How we work

We understand the benefits of remote and in-person collaboration and therefore have a hybrid working model - you'll be expected to work from our office in Thatcham at least

two

days per week.

What we do

At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on-site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry.


Our Gamston facility is one of the UK's leading sites for active safety, trialling and assessing the latest crash avoidance and driver assistance technologies.

Our Values

As an organisation that believes a strong set of Values are key to our organisational success and a sense of belonging for all colleagues, we ask that you understand, represent and apply our Values of

Fearless, Inquisitive, Resourceful, Supportive

and

Trusted

and demonstrate these Values throughout the recruitment process.

Our Commitment to Diversity, Inclusion & Belonging

We are dedicated to fostering an inclusive workplace which values diversity and embraces each individual's authentic self. We are proud to champion a culture where colleagues freely share their diverse perspectives, recognising that these contribute to our innovative spirit. Our journey of growth and understanding is continuous as we actively invest in diversity training, workshops, and partnerships to ensure positive change.


Beyond our partnerships with the Automotive 30% Club and Women in Data (WiD), we collaborate with various organisations to advance equity not only in gender but also across ethnicity, age, disability, social mobility, LGBTQ+ identities, experiences, and thinking. Our aspiration is to create an environment where everyone thrives, achieves, and experiences a genuine sense of belonging.

Recruitment process

We're proud to manage our recruitment in-house and believe this direct approach enables us to give you the best possible Employee Experience we can - which starts right here, your application! We're continuously striving to improve the candidate journey, and transparency (or communication) is a key area of focus - yes, even with salary & benefits.

What can you expect from our recruitment process?

Regular updates on the progress / outcome of your application An initial telephone screening call with our Recruitment Business Partner First interview with the hiring manager, usually via Teams Second/Final interview, in-person at our office (we may give you a role specific task to present on!)*
Personalised feedback following your interview - because everyone deserves that!*
An opportunity to give us your honest feedback in a short survey on all of the above

We're committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.

All applicants must have Right to Work in the UK.

If you're experiencing any issues with our career site or application from, please let us know here: careers@thatcham.org