Job Description

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Network Rail are looking for a Training Support Manager to join the team in Clapham OR Brighton.
This is an exciting opportunity where you would identify business needs and create development plans to help the regions drive safety and performance. You will be the principal point of contact within the region with regards to all aspects of training and competence, dealing with multiple requests and queries in relation to these daily. Basing yourself within our delivery units daily and being with your customer to triage and react to queries face to face
You will provide verified training requests for the planning team to action and communicate with a variety of customers to secure information for the planning team to deliver training. Alongside this, you will always lead by example in all aspects of safety within own team and within the region.
About the role (External)
The role:

• Salary: Band 3A 42,254.00 - 50,135.00 (+ inner London allowance depending on location)
• Closing date: Friday 17th October 2025 - late applications will not be accepted.
• Contract: Permanent
• Location: Clapham OR Brighton

*Please note: this role requires travel to Network Rail Sussex office 3-4 times per week*
What does being a Training Support Manager involve?

• Build and develop productive relationships within the route and central functions to secure accurate training demand aligned to customer targets and objectives.
• Uncover future enhancement initiatives requiring the development of the workforce through training interventions to facilitate accurate resource planning and optimal scheduling.
• Triage and resolve where possible, issues relating to Public Relations for Network rail Training across the organisation to provide a positive customer experience.
• Develop the training delivery plan for central projects to meet customer requirements whilst maximising the effective utilisation of the resources available.
• Be the primary customer interface for customer training demand, and work with the centralised planning team on performance improvement initiatives and impact measurements to meet the customer demand.
• Deliver optimal utilisation of facilities and resources through effective monitoring and reporting of demand and efficient planning and forecasting for the organisation.
• Maintain effective relationships within Network Rail Training, maximising the utilisation of training places for the organisation.
• Develop reporting and communication strategies that deliver business intelligence to the Route to maximise staff competence.
• Actively contribute into the Network Training business planning process to secure relevant budget for required customer defined activities.
• Provide support to Head of Regional Training for customer development activity at Functional Director and Route Managing Director level and represent Network Rail within the Industry community to enhance cross industry efficiency and cost reduction.

The ideal candidate will have:

• Excellent interpersonal and communication skills

• Ability to influence others (negotiation skills, presentation skills, building partnerships & relationships)

• Excellent Leadership skills capable of motivating the team.

• Strong customer focus

• Knowledge of business planning, commercial and financial management processes, and techniques.

• Knowledge of Learning and Development

What could set you apart?

• Knowledge of Operating railway (not essential)

Please see the job description attached for more information.
How to apply (External)
At Network Rail you will have a clear development path, access to training, and enjoy a range of employee benefits, such as up to 28 days annual leave, rail travel subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.
Network Rail Benefits -
Click 'Apply now' to submit your application.
If you would like to speak the Resourcing Team, please contact
If you would like any reasonable adjustments support during your application or throughout the recruitment process, please do not hesitate to contact the Resourcing Team who will happily assist.
Below are some examples of adjustments we can make: * Changing a provision, practice or 'the way things are done'
For example, we can give candidates extra time to complete online, tasks or interviews as needed. * Changing a physical feature of our workplace
For example, office/room layout can be adapted to accommodate individual needs. * Providing extra equipment or assistance
For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
There are lots of other adjustments we can consider - please just ask!
Drugs and Alcohol Standard:
For some of our roles all prospective external candidates offered a conditional role will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.

Skills Required