Job Description

Duty Manager

About Jump 360:

Jump 360 have a number of trampoline parks throughout the North East. We take unused warehouses and transform them into exciting and exhilarating leisure centres for all the family. More Info can be found at www.jump360.co.uk

:

We require an experienced confident individual capable of running the day-to-day business operations, dealing with over 30 staff and members of the general public. At Jump 360 a duty manager is responsible for the running of the centre in the managers absence, and it is crucial they ensure that health and safety standards are upheld whilst maintaining high customer service levels. Duty managers handle the security, customer service and any management concerns of the organisation, whilst helping to oversee the maintenance and overall safety procedures on the premises. Our management team has a very 'hands on' approach and will work in various departments in the business when the Centre Manager is present. Duty Managers are required to be able to work school holidays and most weekends.

Tasks:

Your responsibilities will include:

-? Opening and closing the facility

-? Recruit, induct, train, manage and develop staff (and discipline when necessary)

-? Ensuring all cleaning tasks, safety checks, repairs and maintenance work is completed and documented

-? Organising staff Rota and cashing up tills at the end of the day

-? Ensure employees are providing exceptional customer service levels in all areas of the business

-? Monitor staff performance in various departments and provide performance related reviews and appraisals to all members of staff

-? Deal with any customer issues or complaints

-? Ensure all health and safety standards, first aid and operating procedures are adhered to on site -? Monitoring stock levels and ordering when necessary

Skills Needed:

- Leadership and Team management

- Good communication and interpersonal skills at all levels

- Customer Service - Administration

- Problem Solving, Time Management & Decision Making

- Cash handling and operational / safety knowledge

Experience:

Work experience within business, management or administration within the leisure industry is helpful. Experience managing a team or operational management in a fast paced environment would also be beneficial. Any first aid, health & safety or food hygiene qualifications would also be advantageous (but not essential).

Job Types: Part-time, Permanent

Pay: From 13.25 per hour

Expected hours: No less than 16 per week

Schedule:

Holidays Monday to Friday Weekend availability
Application question(s):

Are you available to work on Weekends and during school holidays?
Experience:

Supervising: 1 year (required)
Work Location: In person