Job Description

Transaction Manager - Mercedes-Benz North Wales

Create experiences you can be proud of.

As a Transaction Manager, you will be an ambassador for one of the world's leading brands as well as a role model to lead with a seamless customer centric focus throughout the customer journey. With excellent inclusive leadership skills, you will be a strong people manager. Your focus will be to support all team members to deliver an outstanding customer experience.

What we can offer you

Enjoy 33 days of annual leave

(including bank holidays) to rest and recharge

Save money every day with

our exclusive retail discounts

Drive a great deal

with discounts on new and used cars, plus servicing offers

Plan for the years ahead

with our company pension scheme

Balance home and work

with our industry-leading family-friendly policies designed to help you spend more time with the people that matter

Commute for less

with our cycle-to-work scheme

Prioritise your wellbeing

with dedicated support for you and your family

24/7 access to healthcare professionals

, ensuring you get the expert advice you need quickly and easily

Make a difference

with a paid day to volunteer in your community

Invest in your future

with our company share purchase plan

Earn financial rewards

when you refer a friend to join the team

Keep learning and growing

with our training and development opportunities for everyone.

Life assurance

with the option to increase cover We're open to

flexible working

options - just ask

What you'll do day to day

To build and maintain the sales and customer experience team by fulfilling all aspects of the day-to-day management of the team. This includes consistent coaching, 121's and supporting rota management. In conjunction with the Sales Manager, responsible for the recruitment, onboarding and employee journey. Manage and review the team's enquiry activities to ensure it is robust and complete including the provision of test drives. Manage and review the teams ongoing activity to ensure all customer enquiries are followed up to the complete satisfaction of the customer. Supporting producing and presenting suitable customer offers and propositions tailored to their requirements and needs including associated products where applicable. Responsible for ensuring all team members are trained and reviewed in line with Group 1 Automotive processes. Achievement of customer satisfaction measures and maintaining Mercedes-Benz brand standards, ensuring that the sales and customer experience team are committed to delivering customer excellence. Support the sales and customer experience team to ensure that all handovers are seamless and delivered on time. Work with the digital merchandiser to make sure the showroom and forecourt are retail ready at all times. With a full product display using correct point of sale.

Helpful skills and qualifications

Don't worry about ticking off every single skill here

if you care about delivering great experiences as much as we do, we want to hear from you.


An understanding and passion for great customer service An effective multitasker who is methodical and efficient Competent people manager with the ability to lead by example and inspire the team to deliver a class leading performance Ability to provide a first-class customer service with energy and enthusiasm Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes-Benz product information Attention to detail Excellent listening and communication skills

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us

- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.