Job Description

Transfer Operative

Location: Knutsford

38 hours, 4 days per week

(typical shift 2pm to 12:30am, Monday to Thursday or Tuesday to Friday)

Salary :

32,731.98 per annum

Here at the Pure Group we are looking for outstanding individuals, who want a fresh start in a successful, financially secure, caring work environment, where you

can really make a difference and

gain a true sense of pride

, and be

integral to maintaining our high quality standards, our 5 reputation and customer service.*

Who Are We?

Pure

is a successful Group of companies specialising in end of life, later life planning, including funeral plans, insurance products and Cremation services. We are direct to consumer and regulated by the FCA. We provide services across the UK, with our base locations in Hampshire, Midlands, and Scotland, with a continued exciting expansion programme!


We are the market leader, and our brand awareness is phenomenal, being the best known brand with more 5reviews on Trustpilot than any of our competitors.

We have strong Values and take Pride in

caring deeply

about our customers, their loved ones, and our employees.

We

take accountability

and

we never settle

for second best - working at Pure means being part of a growing, diverse exciting Group, which makes a real difference to the people we serve.

The Role

We believe that what we do is a

privilege - supporting families and bringing their deceased loved ones into our care with the upmost dignity and respect. Being part of our Transfers team means that your role is to respectfully collect the deceased resting at our Knutsford location and bring them to our Andover premises and vice versa.

Key Responsibilities

To collect the deceased resting in Knutsford and bring them to our premises at West Way Andover To act as a Brand Ambassador for the company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary customer service. When required support with collecting the deceased from mortuaries, place of death or containment, and bring them into our companies care in a manner which affords the deceased both respect and dignity, in line with the company's process and procedures and prevailing best practice. Record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant manner. Use the Body Tracking Application to ensure 100% compliance with its utilisation. Keeping detailed records of progress of each task and / or stages via the QR codes and recording activity using the body tracking application. Ensuring the verification of the deceased's identity before conducting any removal. Encoffining the Deceased and identifying as applicable. Return ashes as tasked. Book deceased into the mortuary. Removing jewellery, medical devices, materials unsuitable for cremation: verifying both visually and via metal detector. As a representative of the company, ensure that you remain smart and well presented in the provided uniform at all times. Keep the company vehicle you always use in a good condition and presentable, ensuring that faults are reported, and routine maintenance is booked as necessary. Ensure your vehicle is roadworthy before commencing your journey and log or report any issues to your line manager. Drive within the law and be courteous to other road users to reflect the company in a positive way. Adhere and follow all company policies and procedures. Ensure that you adhere to the driver company rules, especially relating to manual handling, lone working, use of mobile phone, drugs and alcohol, vehicle care and maintenance, speed limits and driving with courtesy. Ensure that you adhere to the data protection and privacy company rules. Attend and complete all company training and development as required.

What does our Transfer Operative look like?

A true professional

- who is patient, resilient, with a caring, empathetic nature. Not easily fazed, comfortable being in the presence of the deceased, and supporting their physical dignified transfer. A strong team player but able to work autonomously, with a good understanding of what quality is, and passionate about delivering first class customer care. You will be organised, with strong accuracy, written and verbal skills. You will be willing to learn, willing to help others, and have a positive, friendly, flexible, can do attitude. You will also hold a clean driving licence and drive with care at all times.

Benefits

Generous 30 days holiday plus bank holidays (Pro rata) Bupa Health Cash Plan Life Assurance Company Pension, or option for SMART Pension Family friendly occupational benefits Employee Assistance Programme, including access 24/7 Comprehensive Induction Learning and Development Academy Discounted Gym membership Cycle to work scheme. On-site parking

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.


All gaps in your CV

must

be disclosed.


We reserve the right to close this advertisement early if we receive a high volume of suitable applications.


If you are wanting to join a Group, that is fast moving, makes things happen, and has the means to invest in its future and its people - and truly respects what you do, then this could be just the job you are looking for.

Equal Opportunities

The Pure Group strives to be an equal opportunity employer, and actively encourages applications from all backgrounds. We celebrate difference and believe it enriches our work, drives innovation, and fosters a supportive and caring environment.


We encourage you to let us know if you would like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey.