Job Description

Role: Transition Director

Location: London, UK

Mode: Hybrid

Type: Permanent

:

Role Overview:

We are seeking a seasoned

Transition Director

to spearhead a high-impact IT transition for a leading UK telecom client. This role involves managing the seamless transition of over

100Mn+

worth business across multiple incumbent vendors. You will lead a

mission-critical initiative

that directly influences business continuity and operational excellence.
Work closely with

CXO-level stakeholders

, ensuring strategic alignment and flawless execution. Drive

end-to-end transition planning

, risk mitigation, and governance in a dynamic, multi-vendor environment.

Leverage your expertise to deliver

zero-disruption handovers

and measurable business outcomes. This is a

fast-paced, high-visibility program

with global exposure and leadership accountability with collaborative culture that values innovation, ownership, and strategic thinking.

Key Responsibilities:

Lead end-to-end transition planning and execution for IT services from multiple incumbent vendors. Develop and manage detailed transition plans, timelines, risk registers, and governance structures. Coordinate cross-functional teams including service delivery, HR, legal, finance, and IT operations. Ensure compliance with contractual obligations, SLAs, and regulatory requirements. Establish and manage transition governance including steering committees, reporting cadence, and escalation protocols. Drive stakeholder engagement across client, incumbent vendors, and internal teams. Monitor and report on transition progress, risks, and mitigation strategies. Ensure knowledge transfer, documentation, and operational readiness for steady-state delivery. Manage change management and communication plans to support impacted teams and stakeholders.

Must-Have Skills & Experience:

Minimum 15 years of experience in IT services, with at least 5-7 years in transition leadership roles involving large-scale workforce and service migrations. Directed a large-scale transition program involving 800+ FTE across multiple IT workstreams. Proven track record of leading

large-scale transitions

across multiple vendors. Strong understanding of

ITIL

, service management, and outsourcing models. Exceptional

program management

skills with experience in tools like MS Project, JIRA, or equivalent. Excellent

stakeholder management

and communication skills at

CXO level

. Deep understanding of

contractual frameworks

, SLAs, and vendor governance. Experience in

risk management

, issue resolution, and escalation handling. Ability to work in a

fast-paced, high-pressure

environment with multiple moving parts.

Good-to-Have Skills:

Experience in

telecom domain

transitions or managed services. Familiarity with

Agile/DevOps

methodologies. Exposure to

global delivery models

and Onshore-offshore model. Certifications such as

PMP, Prince2, ITIL Expert.

Strong analytical and financial acumen to manage budgets and cost optimization.

Qualifications:

Bachelor's or Master's degree in IT, Business, or related field. Certifications in PMP, PRINCE2, ITIL, or equivalent. Experience in global delivery models and multi-country transitions.
Job Type: Permanent

Pay: 80,000.00-100,000.00 per year

Experience:

IT services: 10 years (required) Service migrations: 5 years (required) ITIL, service management, and outsourcing models: 6 years (required) Stakeholder management : 5 years (required) Telecom domain : 2 years (required) PMP, PRINCE2, ITIL, or equivalent: 1 year (required) * Multi-country transitions: 3 years (required)