Job Description

WS Transportation is a logistics company offering a diverse range of logistics across the UK. We strive to deliver outstanding services through working together our customers to provide tailored solutions to their transport needs.

As the Transport Administrator, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to ensure we meet our commitments and delight our customers at every step of the experience. To succeed in this role, you'll need to be confident at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the WS team, you'll have a starring role in helping us continue to provide daily solutions for our customers.

Pay, benefits

We're looking to offer a salary of up to 28,000. We offer 20 days holiday (plus bank holidays), plus a working pension scheme.

Working pattern is Monday through Friday. This role will predominantly be 13:00 to 22:00 with a 1-hour lunch break but flexibility will be required.

What you'll do on a typical day:

Assist customer and drivers via appropriate communication methods. Handle customer complaints in a calm, professional manner. Diagnose, assess, and resolve problems or issues. Assisting the Transport team to manage compliance for the operation. To achieve weekly and monthly KPIs as set by the business and onsite management team, producing reports and escalating any issues through the management team. Maintain delivery service levels, monitoring driver PDA compliance and other reporting requirements and driving continuous improvement. With training support the planning covering annual leave and absence. Drive standards for operational health and safety. Daily driver and vehicle spot checks.

What you need to succeed at WS Transportation:

Previous experience within a transport/logistics organisation is desirable Excellent attention to detail with a sound geographical knowledge of the UK. Excellent IT Skills (Word, Excel, Outlook). Effective communication skills (verbal and written). Ability to work under pressure and react quickly to changes.

Be part of something big.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn't precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at WS. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don't hesitate to let us know.

Job Types: Full-time, Permanent

Pay: 27,999.00-28,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Language:

English (preferred)
Work Location: In person

Reference ID: WSHD1
Expected start date: 27/05/2025