Job Description

Transport Operations Manager- Saga Travel Group
Salary Circa 40,000
Permanent
FT - 35 hours per week
Hybrid -Crawley Hub*
Our Travel operations team here at Saga is currently seeking a Transport Operations Manager. This is an exciting opportunity to manage the operations function within the Transport Department at one of the most recognised and trusted brands amongst UK consumers in our demographic.
As a Transport Operations Manager, you will be responsible for owning the end-to-end process of planning and delivering our chauffeur car service to our customers across the UK for the Saga Travel Group and Cruise brands.
You will collaborate with Transport Resourcing Managers to ensure the best quality and cost-effective resource is in place for every journey. Playing a key role in the development and implementation of strategic plans to expand and improve the VIP Service offering.
This role also provides the opportunity to deliver and lead in other areas such as the digital transformation of our planning and dispatch processes and systems.
This role would be ideal for a people-focused individual with experience leading teams in the maintenance and enhancement of high standards within operational delivery.
If you have experience leading operations within transport or logistics with a passion for exceptional customer service, and are eager to take on a key role in driving meaningful change, apply to join a team that is keen to welcome you onboard to a role where no day is the same!
** For hybrid working, your allocated Hub will be Crawley. You will need to be within commuting distance to this hub.
Role Responsibility

• Owning the end-to-end process of planning and delivering a chauffeur car service to our customers across the UK for the Saga Travel Group and Cruise brands.
• Managing direct reports who currently oversee the planning, support and delivery of customer pick up/ drop offs at airports, train stations and cruise terminals.
• Colleague engagement delivering development and succession planning across the operational teams in alignment with Saga's values.
• Leading the operations function proactively to improve and deliver service KPI's and financial results whilst ensuring a 24/7 service delivery.
• Devising and implementing improvements to operational strategies for transport, taking commercial responsibility for delivering budgets and profit and loss.
• Consulting with internal stakeholders to ensure transport plans and requirements align with the business needs.
• Measuring customer survey results, formal complaints ratio and financial results to deliver exceptional customer service, whilst being cost-effective.
• Ensuring risk and compliance are adhered to within the operational functions of the transport department.
• Contributing to a healthy and safe working environment by maintaining a high attention to health and safety issues.
• Operational Team Leaders, investigations, and disciplinary matters.
• Maintenance and development of our in-house scheduling systems to ensure output efficiency.
• Collaboration with the Head of Transport to enable further expansion of our car service offering.

The Ideal Candidate

• Demonstrable experience working within an operations role.
• Experience in taking analytical approaches when solving problems and implementing strategies.
• Experience leading operational teams with a colleague focus, maintaining a positive work culture through people management and engagement.
• An understanding of a Transport, Logistics or Supply Chain working environment.
• Excellent administrative and organisational skills with the aptitude to prioritise and manage time effectively.
• Extensive knowledge of Microsoft Excel.
• Self-starter showcasing the ability to work with initiative and minimal supervision, with a proven record of delivering results in an operations-based environment.
• Proven ability to work under pressure and meet tight deadlines.
• Competence in using judgment, discretion, and tact in dealing with sensitive/ confidential information.
• Solid commercial acumen and business sense with experience working within profit and loss metrics.
• Knowledge/understanding of shift patterns for 24/7 operations is advantageous.

Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.
We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.
For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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