Job Description

Job Ref
VTFLEE01202
City:
Leeds
Department
Contract Logistics
Salary
30,080.42
Status
Full Time
Type
Permanent
Hours
Monday to Friday
Traffic Operator


Leeds, West Yorkshire




The Company




Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.




We are looking for a talented Traffic Operator to join our dedicated team on a full-time, permanent basis, based at our site in Leeds (LS9 0SG). The working schedule is predominantly Monday to Friday, working 10:00 to 18:00, but you will be required to work some Saturday shifts




The Benefits




Salary of 30,080.42, 25 days' holiday (plus bank holidays) and an option of 5 days' Volunteering Leave annually Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Health cash plan Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition On-site Mental Health First Aiders Employee benefits, i.e., free eye test, up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service Tailored development and career opportunities



This is a fantastic opportunity for a highly organised transport professional with excellent customer service skills to join our forward-thinking organisation.




You'll take centre stage in a thriving logistics hub where your expertise shapes the daily movement of goods for household-name clients and positions you as the engine that keeps our supply chain running.




What's more, we'll fuel your career with bespoke development opportunities, empowering you to level up your skills, own your progression and thrive as a trusted expert in this pivotal role.




So, if you're ready to take the wheel of your logistics career and make a real impact, read on and apply today!




The Role




As a Traffic Operator, you will co-ordinate fleet activity and ensure timely, compliant and customer-focused delivery operations at our Leeds depot.




Working within the traffic office, you will handle customer delivery requests, liaise efficiently with drivers and act as the main point of contact for order processing.




You'll play a key role in building strong client relationships, communicating via telephone and email, and escalating issues promptly to your line manager to ensure service expectations are consistently met.




Additionally, you will:




Identify and recommend solutions to customer queries or delivery failures Maintain high standards of compliance Support the smooth running of all traffic office contracts as needed



About You




To be considered as a Traffic Operator, you will need:





A good understanding of warehouse and transport procedures, including WTR (Working Time Regulations) and EU Driver regulations A good understanding of IT, including Outlook, Excel and PowerPoint Excellent communication and customer service skills, with the ability to supervise drivers and build excellent relationships with customers Good organisational skills and the ability to prioritise



Other organisations may call this role Transport Administrator, Fleet Co-ordinator, Transport Co-ordinator, Logistics Co-ordinator, or Operations Support Administrator.




We thank all applicants for their interest; however, only those under consideration will be contacted.




Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.




In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.





Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.




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