The role of the Supervisor is to supervise operations incorporating all functions from receipt to delivery ensuring all aspects of customer requirements are met within the agreed budgets, H&S standards and quality compliance. The Supervisor will also provide leadership and motivation to the team whilst ensuring all KPI's are met.
Objectives of the role as Supervisor, include, but not limited to:
To supervise warehouse teams and ensure that customers outbound deliveries and products are received, handled, picked and despatched with 100% accuracy using relevant warehouse management systems.
To always work in a way that safeguards both your personal safety and the safety of all who work in the warehouse.
Responsible for highlighting any potential quality issues, including hygiene and damage issues to the warehouse manager.
Management of an Operational function, ensuring strong decision making to deliver efficient and effective service.
Build and motivate the team, including recruitment, performance management and ongoing team development.
Responsible for the control of Health & Safety, ensuring that all procedures are adhered to.
Identify opportunities for improved efficiencies within the operation, recommending and implementing changes.
Create a culture of engagement and inclusion within the operation and across the site.
Support the resolution of specific performance issues or complaints regarding service levels from the customer or other areas.
Responsible for KPI targets in a team to ensure a cost efficient and service focused department.
Complete all reports as requested by the Site Manager, management team and Customer in a professional and timely manner.
Lead a team and optimise day-to-day performance, including operational functions and shift briefings so that business targets are met or exceeded.
Manage resources for the Operational function to deliver its objectives.
Achievement of the Operational KPI's such as productivity, quality, stock integrity, service and attendance.
Ensure compliance and conformance to all legislative and company policy.
Lead and support the Team in creating and delivering great communications to provide everyone with a two way information flow.
Monitor resource and deployment of resource where required, including seasonal planning.
Produce accurate daily and weekly KPI's ensuring they are distributed on time.
Support a continuous improvement programme to increase efficient and effective working practices within the department.
Identify opportunities for improved efficiencies within the operation, recommending and implementing change.
Skills, Qualifications and Experience:
Warehouse operational management experience essential.
The possession of both Flexi and Counterbalance fork lift drivers licence is advantageous.
The ability to safely operate warehouse equipment including pallet trucks and fork lift vehicles.
Good PC literacy and the ability to use the systems applicable to the warehouse or the capability to use them after suitable training.
Knowledge of the safe systems of work specified for the warehouse and of the H&S policies/procedures that apply to the company premises and its operations.
Operational competence with the ability to work in a small team and with minimal supervision to consistently produce results that hit the KPI targets agreed with our customers or set by the company.
To undertake disciplinaries with an understanding of note taking, investigation and disciplinary as per the HT disciplinary policy.
Absence management reporting sickness absence to the business.
To actively suggest CI opportunities and manage implementation and feedback results.
Quality management, ensuring our customers' expectations are met and regularly reported.
Resource management, day to day and forward planning as required.
Utilise HT Tool kits.
Numerate and methodical in working method.
Exam passes in Maths and English
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Store discount
Schedule:
8 hour shift
Monday to Friday
Application question(s):
If your application is successful, are you willing to undertake a pre-employment drug and alcohol test in line with company policy?
Will you be able to provide evidence of the documents or qualifications required for this role?
Work authorisation:
United Kingdom (required)
Work Location: In person
Reference ID: REQ915
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