Job Description

DUE TO OUR EXCITING EXPANSION AND INTERNAL PROMOTION

... we are seeking a new member to join our travel family in the coming weeks/months, at this stage we only welcome applications from those with previous travel agent experience, who can commute and work in Cottingham, you must have the right to live and work in the UK.

Requirements

A minimum of

1 year

travel

retail experience or 3 years wider travel industry experience

is essential.

Job Responsibilities include;

Providing a high level of customer service to clients during various tasks

Sourcing and promoting offers on our social media channels.

Creating bespoke itineraries according to customer requirements.

Working towards monthly targets

Responding to customer enquiries promptly

Using personal experience to engage with clients requirements

The ability to demonstrate product and destination knowledge

Provide customers with well-presented itineraries and descriptive emails

Being aware of the importance of positive customer feedback

Good geographical knowledge

Effective organisational skills to manage all stages of the booking cycle.

Creating the booking on the suppliers system and loading it on our inhouse system

Managing the customers file and journey throughout

Answering pre and post travel questions accordingly

Dealing with any complaints (with the managers assistance)

Conducting welcome home calls and actively seeking feedback.

Being a considerate team player

End of day routine as devised by the Branch Manager.

Key Measures;

Following the customer journey process as per staff handbook

Ensure all customer files are complete and up to date.

Adhering to company quote and booking procedures.

Achieving monthly team targets (_

no individual targets_

, we believe in team work!

)

Quarterly review of overall performance

Personal Attributes Required ;

Excellent communication skills

Attention to detail

Competent IT skills

Strong organisation skills

Resilience to manage in busier periods like January

A genuine interest in the world of travel

Good time management

Enthusiastic and proactive

Good rapport building

Resilient and determined

Self-motivated

Compassionate and self-aware

Analytical

Flexible attitude to change.

Effective IT skills in Word, Excel, and Outlook

In return we offer...

Fairly distributed Saturday shifts on the rota. Private BUPA health care for all staff members. Generous yearly travel concession voucher for yourself! Monthly bonus scheme, paid directly in to your wages,

up to 10,000 per year!

Discounted staff travel scheme Discount for family and friend travel 29 days annual leave Prosecco Saturdays! Paid for work events Paid for staff meals out Paid for overseas Christmas staff party... this year we are heading for

Tenerife*!
Opportunities to travel on educational trips to many amazing places around the world, provided to us by our amazing suppliers, in the last year we have had 12 education trips given out to the team including Mauritius, A Caribbean Cruise and A tour of the European Capital Cities.
At present, this vacancy is only open for those with the above essential experience.

If this vacancy sounds like the perfect role for you, please do not hesitate to apply... you could just be the one we are looking for!

We are setting no close date on the vacancy, however once we reach a maximum number of applicants we will close the vacancy, so ensure you get your application in early for full consideration.

Job Types: Full-time, Permanent

Pay: 26,500.00-36,500.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Private medical insurance
Ability to commute/relocate:

Cottingham HU16 5QE: reliably commute or plan to relocate before starting work (required)
Experience:

Travel Industry: 1 year (required)
Work Location: In person