Job Description

Work base: Coed Pella, Colwyn Bay


As one of the largest employers in the area, we want you to join our close working friendly team within Education Services.


As a Travel Support and Monitoring officer you will play a key role in our home to school transport team ensuring that pupils with additional learning or other needs can safely travel in the most suitable form of home to school transport. Working with all stakeholders, including pupils, parents, schools, authority officers and external agencies, you will assess the ability of pupils and help them to develop the skills required to travel safely in vehicles. For some pupils you may be able to help them to travel to school independently.


You will have experience of, and enjoying working with, children / young people with a range of additional learning needs, including those with more complex needs, and positively supporting more challenging presenting behaviours. You will be confident to work in different environments and you will be able to work effectively with people at all levels including senior officers, external agencies, head teachers, children/young people and their families.


You will also support the team with general transport eligibility requests and incident investigations for which full training and mentoring will be provided.


This is a full time role for an initial fixed term of 2 years.


This post will benefit from working within a hybrid model, after completing initial training and induction, which means a balance of working from home, and at our head office in Colwyn Bay. You will benefit from a substantial rewards package, which includes a local government pension scheme, occupational sick pay and staff benefits including salary sacrifice cars, cycle to work scheme, cashback healthcare, discounts plus much more.


This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion:

Estelle Frankcom, Section Manager Health & Safety and Transport ( estelle.frankcom@conwy.gov.uk / 01492 574267)

Welsh Language Skills:

The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.


We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.


Conwy is committed to safeguarding. Qualifications and references will be verified.


We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.


We welcome and encourage applicants from all backgrounds and experiences.


We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).


We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.


Mae'r ffurflen hon ar gael yn Gymraeg hefyd.