Job Description

Travel Consultant

Spear Travels is an award winning Independent Travel Agency Group, providing bespoke luxury tailor made holidays. As a Travel Consultant you will be expected to provide first class customer service to manage all travel requirements and holidays for our clients, no matter how large or small a trip may be. You will be expected to provide all tourism related services including but not limited to the following;

Researching extensively, plan and book every aspect of our customers holiday
experience.

Provide all relevant information, brochures and internet links for customers

Advise customers on all visa requirements and any country specific requirements

Book flights and accommodation, package tours and travel arrangements and
transfers

Process all booking administration and documents accurately with high attention
to detail

Liaise with clients if any changes occur, finding solutions should any problem occur
with a booking

Attend promotional events on behalf of the Company and gain product knowledge

Maintain and develop good working relationships with our Supplier partners,
customers and colleagues

Work collaboratively with colleagues to maximise sales opportunities and achieve
/branch targets

Essential Qualities required:

Our travel consultants must have proven experience in a similar role. Excellent communication skills, the ability to persuade and influence, interact and negotiate effectively are essential qualities. In addition, you will be expected to demonstrate first class attention to detail, customer services experience, commercial awareness, up to date and in depth product knowledge.

You must be comfortable promoting additional products, such as airport hotels, lounges, attraction tickets and be able to demonstrate strong sales skills. Ability to manage any complaints raised by customers in respect of products, services and experience.

Desirable

A passion for travel, demonstrated through personal experience advantageous.

Experience with widely used travel reservation systems is
preferred.

A degree or other relevant qualification in Hospitality, Travel and Tourism, or
business is highly desirable.

Any other language skills are advantageous.

Job Types: Full-time, Part-time, Permanent

Pay: Up to 12.26 per hour

Expected hours: 22.5 - 37.5 per week

Benefits:

Company events Company pension Free or subsidised travel
Schedule:

Day shift Weekend availability
Application question(s):

How many years of Sales experience do you have?
Experience:

Customer Service: 1 year (required) Travel Industry - Travel Agency or Tour Operator: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Thame Travel Consultant/Senior Travel Consultant