Job Description

TRAVEL OPERATIONS ADMINISTRATION ASSISTANT

Routescape is a dynamic and rapidly expanding luxury tailor-made travel company that prides itself on creating unique and exceptional journeys for our predominantly US based clients. Originally focussed on Great Britain and Ireland, we are now expanding to offer mainland Europe.

This role presents an exciting opportunity to join our?Travel Operations team. Reporting into the Senior Travel Operations Manager, this new, dynamic role will support our busy travel operations team with administrative tasks and will have the unique opportunity to run and support projects to drive operational efficiency as we grow.

This will be a pivotal role in the team and our ability to deliver a seamless experience for our clients. You will be self-motivated and proactive, efficient and driven by a desire to improve the status quo. Importantly, you will have a positive 'can-do' attitude, be a supportive team player and contribute to our positive company culture.

This role requires a high level of organisation, attention to detail, and an ability to multitask and work well under pressure. Travel experience is desirable, however a passion for travel is essential.

Key responsibilities include:

Supporting the Senior Travel Operations Manager and Travel Operations Team with day to day operational tasks

Supporting the Senior Travel Operation Manager and Travel Operations team with the coordination and management of tasks and packages of work for all operational improvement project work within the Travel Operations department

Management of our team email account, including responding to emails and the correct filing and distribution of emails.

Being our 'travel concierge' and key point of contact for clients who are on their trips during working hours, managing queries, bookings and any concerns they may have.

Assisting with client travel bookings to support the operations team, especially during peak periods.

Administering the operational management data and reporting and ensuring any issues are brought to the attention of the team.

Updating relevant data and reporting to highlight our progress towards our operational team targets for use in team and management reporting.

Entering data from a variety of formats into our in-house systems including Peak 15, Monday.com, Excel and Sage Accounting System.

Creating, updating and managing our supplier management database (including hotels), ensuring that any contracts, supplier agreements and required operational documentation and reporting are up to date.

Managing and improving our operational virtual filing system and ensuring all documentation is scanned and filed correctly

Undertaking all final hotel checks prior to the commencement of each client's trip.

Checking, printing and packing final travel documents and itineraries for clients

Arranging outgoing couriers and post ensuring all deadlines are met

Managing the collation and learning from our customer feedback and responding to any concerns

Assist Finance manager with entering data onto SAGE and other systems as requested

Working alongside the rest of the operations team to ensure our standard operations procedure (SOP) is documented and kept up to date.

Managing and ordering of travel books and welcome gifts for clients

To be on call as part of an agreed duty rota to cover out of hours and weekends when our clients are travelling (additional payment).

What we offer you

:

An excellent package, with a starting salary of up to 26,250 is available for the right candidate who has exceptional experience and the potential to grow within our business. In addition, you will enjoy:

Royal London Pension

Excellent working environment in our offices opposite the historic Pembroke Castle

Target based bonuses

95 Staff rate at Grove of Narberth Hotel and Penmaenuchaf Hotel

210 Friends and family rate at Grove of Narberth Hotel and Penmaenuchaf Hotel

30% off food and beverage across the Seren collection group of businesses

Long service holiday benefit

Future career growth opportunities

Employee Assistance Programme through Hospitality Action

Excellent working environment with work life balance with the world-famous Pembrokeshire Coast National Park on its doorstep

The successful candidate will be joining a business with a strong family philosophy, driven by culture and values and a highly experienced team striving for the highest standards in the luxury travel industry.

A successful candidate will ideally have:

The ability to work independently in a methodical way to given timescales in a fast-paced environment and keep calm under pressure

Exemplary time management skills and organisation skills

A confident and clear verbal and written communicator with a high level of attention to detail?

Experience in delivering outstanding service

A positive, proactive attitude and a flexible team player

Comprehensive understanding of MS Word, Excel and Outlook

Do you want to be part of our journey?

If so, we would love to hear from you. Please forward your application with a covering letter and CV to our Chief Operating Officer, Rachel Coffey.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: Up to 26,250.00 per year

Additional pay:

Bonus scheme
Schedule:

8 hour shift Monday to Friday
Application question(s):

Have you attached a cover letter explaining why you are the perfect candidate for this role?
Work Location: In person

Reference ID: Routescape Travel Operations Administrative Assistant