Job Description

STATION GRADE (AREA RELIEF)


TRAVEL SAFE OFFICER




With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

Not your average role

The role of the Travel Safe Officer will be to increase the public's confidence in choosing to use and return to rail travel, together with supporting our colleagues dealing with anti-social behaviour, employee assaults, vandalism, trespass, safeguarding and vulnerable persons' support. Ability to contribute to problem solving based solutions to support the reduction of Anti-social behaviour on our trains and in our stations whilst promoting safe travel for all through working with British Transport Police and external agency partners.

What you bring

Enthusiasm Customer orientated Good understanding of the assessment of Risk, ability to remain cool and level when dealing with difficult situations. A good knowledge of human factors, and public risk interface, railway geography, intermediate knowledge of Microsoft applications (training will be provided where required). Excellent communication skills both written and verbal Experience of preparing concise, comprehensive, and informative reports. Strong relationship building and networking skills and the ability to liaise and negotiate with a variety of people at all levels both internal and external to ScotRail

Training will be provided in relation to commercial ticketing, conflict resolution, managing suicidal contacts and manual handling.


This post works 35 hours per week. These roles will have a flexible roster to meet the scheduling requirements and will be predominantly late shifts with weekend working, (including an additional 12/13 rostered Sunday turns per annum).


Reference Salary: 37,347 per annum.

What we offer you

ScotRail offer an excellent rewards package including:


Contributory Final Salary Pension scheme. Free and reduced rate rail travel for you and your family. Generous holiday allowance. Enhanced company sick pay and family leave including maternity, paternity and adoption. Life Insurance cover for 4 x annual salary. Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Please note that due to the volume of interest received these vacancies could close prior to the published date.

Selection Process:

On-Line Assessment and Interview will form the initial stages of the selection process. The final stage for successful candidates will be a medical questionnaire. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Training initially involves a virtual Induction training programme.


ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.