Job Description

JOB TITLE: Travel Safe Officer

LOCATION: Newcastle

PAY RATE: 14.81 per hour

Core duties and responsibilities of a Travel Safe Officer:

Report and take appropriate action when dealing with crime and anti-social behaviour on the NTL network in accordance with company policy and Railway Byelaws. Conduct on train patrols on designated routes as directed by the Management team. Actively engage with staff and customers providing exceptional customer service. Operate within the law at all times, and professionally deal with any individual who refuses to act in accordance with the Railway Byelaws and Conditions of Carriage. Proactive manner in the performance of your duties whilst maintaining your personal safety at all times. Where necessary, calling upon the assistance of any other appropriate person or the police in the pursuit of their specified duties.

You will need to hold a valid SIA License

You must have an excellent level of communication.

Good command of the English language and written skills as you will be interacting with passengers on a daily basis and completing incident reports which could be used in court.

Skills and Experience:

To be active, enthusiastic and approachable is a must, you will be engaging with the general public, answering their questions and providing an excellent level of service. A desire to help people, deliver a pro-active level of customer service Excellent at conflict management and able to diffuse situations appropriately. Be able to satisfy British Transport Police screening & vetting requirements.

Please do not apply for this role unless you:

Are able to comply with the British Transport Police vetting standards as per the guidance provided. Please also be aware that you will be asked to declare all previous convictions and cautions, including spent convictions and driving offences

Are unable to provide a full 5 year's of work history without gaps.

Resident in the UK for a period of 3 years or more

Eligible to work full time in the UK without restrictions

Are unable to be flexible to work a variety of shifts across 7 days (shifts structured to cover early morning to late at night).

Employee Benefits:

We are employee-owned, making you a beneficiary of our future success 28 days paid holiday (accrued & pro-rata). Bank Holidays paid at double time SIA license renewals and top up training organised and paid for by the company Travel pass for yourself and Family to travel anywhere on the Northern Rail network for both work and leisure purposes. Enrolment in pension scheme. Training and development opportunities to enhance your knowledge and skillset including RSAS training, first aid and Samaritans courses. Option for overtime for those officers wishing to work additional hours. Wage Stream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting. Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme. Full company uniform, Body Armour, Body worn camera, radio and company phone personally issued to each officer. Perfect for someone wanting to develop their career by working in a highly respected role with progression opportunities available.

INTERVIEW REQUIREMENTS:

Eligibility documents needed at interview:

Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

ABOUT AMULET:

Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years' experience in delivering forward-thinking, industry-defining solutions. Amulet's customers have the backing of one of the UK's fastest growing companies as recognised by The Sunday Times Fast Track (2017).

Our commitment to Equality.

Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: 14.81 per hour

Experience:

security: 1 year (required)
Licence/Certification:

SIA Door Supervisor Licence (required)
Work Location: In person

Reference ID: SA TSO Newcastle