Job Description

About Us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The Night Receptionist is instrumental in the the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night Receptionist particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.

Hours

Contract available: 40 hours per week.

What we offer:

Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Discount at PureGym

Discount at Bodyscape - Employee rate and family and friend rate

Cyrospa discount rate at Bodyscape Communication and advice on Health and Wellbeing Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands Reward Club Incentive Scheme Hotel Incentive scheme

About The Role

Your day to day

Front Office

Achieve individual and departmental targets and objectives Welcome guests in a friendly, prompt and professional manner Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location Answer the telephone in a prompt and courteous manner Up- sell services to maximise hotel revenue Promptly resolve customer issues, requests and enquires Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up Accurately process cash and credit card transactions using established procedures Be full conversant and comply with the Health and Safety procedures of the hotel Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Good local knowledge enabling you to provide information to guests of local tours, attractions etc. Run nightly reports from hotel software as per hotel standard Complete necessary reports required by management to agreed standard Reception tills and floats in accordance with agreed procedure and lodge money accordingly To oversee the smooth operation of the hotel at night so that all tasks are completed by the Night Team to a high standard and in a timely manner.

Safety & Security

Responsible for the safety and security of the guests and maintenance of the hotel at night Perform regular night-time walks around the hotel Ability to carry out basic first aid when required Perform the role of the hotel fire warden and any associated duties If required deal with difficult guests Make contact with police/ambulance and other emergency services if required Remove potential hazards where appropriate to ensure the hotel is a safe environment.

Other

Clean public areas and hotel entrance Receive goods as per procedure and ensure correct storage Perform housekeeping duties if and when required You will be expected to adopt the hotel brand behaviours.

How do I deliver this?

Friendly

: I always go out of my way to be friendly to my colleagues and to guests

Authentic

: I am authentic and true to the brand

Caring

: I am caring and compassionate, I am always eager to lend a helping hand

Thoughtful

: I am thoughtful and consider the best course of action

I find surprising ways to approach a challenge.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Required Criteria

A minimum of 1 year experience within a customer service or customer facing role Basic level of IT proficiency

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

13.13 per hour