Job Description

We are seeking a skilled and personable Treatment Coordinator to join our clinic EverySmile Dental Clinic (insta: @everysmileleicester)

You will play a crucial role in creating a positive patient experience by greeting and assisting patients, discussing high-end treatment plans and providing information on various dental treatments with a focus on Invisalign, Sedation & Implants.

This is not an admin role! You will carry out Consultations & guide patients through their treatment plans.

*Key Responsibilities:

Conduct consultations with new & existing patients to understand their needs and recommend suitable treatment plans. Utilise your dental knowledge (desirable) to explain treatment options clearly and effectively. Training will be provided*
Confidently present high-end treatment plans and assist patients in making informed decisions. Follow up with patients using a structured CRM system to maintain communication and ensure patient engagement. Handle incoming patient inquiries via phone and email, providing exceptional customer service. Work closely with the clinical team to ensure seamless coordination of patient care. Maintain accurate records of patient interactions and follow-ups.

What we are looking for:

Strong clinical understanding with instant credibility in front of patients Confidence and willingness to close cases ethically Comfortable discussing pricing, value, and finance without hesitation Highly organised & execution-focused

What we expect from you:

Someone looking to stepping into a new role or wants to progress in their dental career and wants real ownership and accountability Someone genuinely interested in communication psychology, influence and patient decision-making Calm, confident and structured in high-value patient conversations Motivated by outcomes and performance, not just completing tasks Comfortable being coached, measured and challenged to improve.
If you are a motivated and personable individual, we invite you to apply for this exciting opportunity. Join our team and contribute to providing exceptional patient care in a state-of-the-art dental practice.

*To apply, please send your resume and a cover letter detailing your relevant experience to admin@everysmile.co.uk

Job Types: Full-time, Permanent (flexible days & hours will be considered)

Opening hours:

Monday 8.30-5.30pm

Tuesday 8.30-5.30pm

Wednesday 8.30-7:00pm

Thursday 8.30-7:00pm

Friday 8.30-2:00pm

Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Benefits:

Employee discount On-site parking
Experience:

providing customer service: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person