Job Description

Treatment Coordinator

Location:

Leicester (office-based during probation, hybrid thereafter). We will be moving to Leicester City Centre, so applicants must be comfortable commuting.

Shift:

9AM - 5:30PM

Salary:

26,000 - 30,000 dependent on experience

Contract:

Full-time

Reporting to:

Team Lead - Treatment Coordinator

About Harbor London

Harbor London is a private, community-based mental health and addiction service supporting individuals and families who require high-quality care without hospital admission.

We operate through two specialist services:

Harbor

- highly bespoke, one-client-at-a-time residential treatment

Orchestrate Health

- private community mental health care delivered in-home and through blended (online) models
The Role

We are looking for a

Treatment Coordinator

to support the delivery of personalised care packages, working closely with the Senior Treatment Coordinator and Operations team. The role focuses on scheduling, coordination, and clear communication with clinicians, clients, and partners.

This is a fast-paced role requiring strong organisation, flexibility, and attention to detail. Treatment schedules may change at short notice, and participation in an on-call rota forms part of the role.

Key Responsibilities

Coordinate client appointments, treatment schedules, and clinician availability Create and maintain clear, accurate treatment schedules Manage room bookings, changes, and cancellations Arrange logistics where required, including travel and accommodation Act as a point of contact for clinicians, clients, and contractors Maintain accurate records in line with CQC and GDPR requirements Provide administrative support to the Senior Treatment Coordinator and Operations Manager Support workforce scheduling and rota enquiries Handle telephone and email enquiries professionally Contribute to team meetings and service improvement
Working Pattern

Office-based during probation Hybrid working available following successful completion of probation
About You

This role would suit someone with experience in mental health, healthcare, or a busy clinical or professional environment. We also welcome applications from candidates with strong coordination or scheduling experience in other settings.

Essential Skills

Strong IT skills (Microsoft Office and databases) Excellent written and verbal communication Highly organised with strong attention to detail Ability to prioritise workload in a fast-paced environment Professional and confident communicator
Desirable

Scheduling or rota management experience Experience in healthcare, mental health, GP, dental, or similar settings Psychology or health-related academic background
Why Join Us?

Work within a discreet, high-quality private mental health service Supportive and professional team environment Hybrid working after probation Opportunities to develop within a specialist healthcare organisation
Job Types: Full-time, Permanent

Pay: 26,000.00-30,000.00 per year

Benefits:

Bereavement leave Company events Free parking Health & wellbeing programme On-site parking Private medical insurance Sick pay
Ability to commute/relocate:

Enderby LE19 1RJ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person