Job Description

Treatment Coordinator - Harley Street Clinic

Salary: 25,000 per annum + Commission

Full-Time | Permanent | London W1

We are a fast-growing private dental and aesthetics clinic on Harley Street, seeking a confident, organised, and patient-focused

Treatment Coordinator (TCO)

to join our expanding team. This is an exciting opportunity for someone who thrives in a premium clinical environment and enjoys delivering exceptional patient care while supporting the wider team through high-quality administrative work.

About the Role

As our Treatment Coordinator, you will be the key point of contact for new patients. You will also support the clinic with important administrative duties, ensuring smooth daily operations.

This role is ideal for someone who is proactive, highly organised, commercially aware, and passionate about patient experience.

Key Responsibilities

Act as the main liaison for new patient enquiries across phone, email, WhatsApp, and online platforms Conduct consultations (in-person and virtual) to explain treatment options, pricing, and processes Support clinicians by preparing treatment plans and ensuring patients understand their options Follow up with leads to maximise conversions and maintain a high standard of patient communication Ensure patients receive a seamless and premium experience throughout their journey

Administrative & Operational Support

Manage appointment scheduling and online booking enquiries Assist with day-to-day admin tasks including handling correspondence, preparing documents, and maintaining patient records Support front-of-house duties when needed, ensuring the clinic runs smoothly Assist with reporting, marketing coordination, and patient database management Work collaboratively with clinicians and the management team to support operational efficiency

Performance & Growth

Track leads, conversions, and patient follow-up activity Meet and exceed monthly conversion targets Earn commission based on successful treatment acceptance

What We're Looking For

Experience as a Treatment Coordinator, Patient Care Advisor, or high-end customer service role (medical, dental, aesthetics, luxury retail) A polished, professional manner with excellent communication skills Strong organisational skills and attention to detail Comfortable discussing treatment plans and fees with patients Tech-savvy with experience using practice management systems (Dentally or similar is a bonus) A proactive, positive attitude and willingness to support the wider team

What We Offer

25,000 base salary per annum

Attractive commission structure

Training and career development within a growing Harley Street clinic Supportive, friendly, high-performing team environment Opportunity to be part of an exciting period of growth and innovation

How to Apply

Please send your CV and a short cover note explaining why you would be an excellent fit for the role.

Job Type: Full-time

Pay: 30,000.00 per year

Work Location: In person