Job Description

- Welfare Officer (Gillingham Station)

We are recruiting a

Welfare Officer

to join our frontline team at

Gillingham Station

, working as part of a dedicated safety and support function on the UK rail network. This role is ideal for someone with strong communication skills, emotional intelligence, and the ability to remain calm and confident in a public-facing environment.

As a Welfare Officer, you will act as a visible point of contact for vulnerable individuals at the station, carrying out proactive welfare checks, engaging with passengers and staff, and supporting the safety and security of the location. You will be expected to respond to welfare concerns, assist in de-escalating situations, and liaise with external agencies such as the British Transport Police or ambulance services when necessary.

This is a dynamic and rewarding role where no two shifts are the same. You will need to be observant, approachable, and consistent in your approach to managing sensitive situations.

Key Responsibilities:

Carrying out visible welfare patrols across the station platform and access points Identifying and supporting vulnerable individuals in need of assistance Responding calmly to incidents and raising appropriate alerts through reporting systems Escalating concerns to emergency services or senior management when required Keeping clear and concise written records of welfare interventions and observations Attending team briefings and contributing to monthly wellbeing reviews Maintaining a professional image and upholding Servo Group's values at all times

Requirements:

Experience in a customer service, support, or safeguarding role preferred Excellent communication and interpersonal skills Ability to remain calm under pressure and respond appropriately to challenging behaviour Reliable, punctual, and committed to shift attendance Physically able to carry out patrols and stand for extended periods Willingness to work outdoors in all weather conditions Valid DBS or willingness to complete one prior to starting Must be able to work a

6 days on / 2 days off

shift pattern, including weekends and early/late hours

Pay Rate:

12.21 per hour

Contract Type:

Full-Time, Permanent

Location:

Gillingham Station (Kent)

Uniform Provided

Start Date:

Immediate

If you are passionate about helping others and want to play a key role in promoting safety and welfare on the railway, we want to hear from you.

Job Types: Full-time, Permanent, Zero hours contract

Pay: 12.21 per hour

Expected hours: 60 - 72 per week

Benefits:

Company pension Free or subsidised travel Free parking On-site parking
Schedule:

12 hour shift Day shift Monday to Friday Weekend availability
Work Location: In person

Reference ID: KentWelfare