Job Description

PLEASE VISIT WWW.DOVER.GOV.UK/JOBS TO APPLY ON OUR WEBSITE. INDEED APPLICATIONS WILL NOT BE CONSIDERED

The Dover District is steeped in history, with the iconic White Cliffs of Dover, several castles including the Lord Warden of Cinque Ports residence, Walmer Castle. As well as the coastline, the District has wonderful countryside, lush valleys and beautiful parks and gardens.?

Main Duties:

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Our Housing Options team provides advice, support and help to families and individuals facing problems with their housing.

This role will provide a high quality first point of contact and triage service to customers approaching for housing assistance, face-to-face, on the telephone and by e-mail, to determine whether the customer is homeless or is at risk of homelessness.

The role will provide effective operational and administration support within the team. This will include contacting customers to gather information, making third parties enquiries, writing letters, taking notes, responding to emails, and updating records.

Essential Requirements:

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The successful candidate will be able to demonstrate:

Experience of working with members of the public Good customer care and interpersonal skills Excellent communication skills both verbal and written Ability to work calmly and accurately under pressure Ability to work in a team and develop effective and supportive relationships with colleagues Educated to GCSE level at Level 4 or above in 5 subjects, including Maths and English, or equivalent qualifications

This role requires a driving license or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.

Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

Benenden Healthcare Membership and Employee Assistance Program Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension Generous annual leave provision Discount scheme including reduced membership rates at the local leisure centre On-site parking
For an informal discussion about this post, please contact

Pam Millington, Senior Housing Options Officer on 01304 872202

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Closing Date: 4 January 2026

Interview Date: 20 January 2026

PLEASE VISIT WWW.DOVER.GOV.UK/JOBS TO APPLY ON OUR WEBSITE. INDEED APPLICATIONS WILL NOT BE CONSIDERED

Job Types: Full-time, Permanent

Pay: From 27,881.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Flexitime Free flu jabs Health & wellbeing programme On-site parking Private medical insurance Sick pay Store discount
Work Location: In person