Job Description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
As part of the Scottish Courts and Tribunals Service commitment to equality and diversity, our recruitment system will automatically anonymise your personal information once your application is submitted and a generic application number is generated. The selection panel will only see the evidence you have provided on how you meet the key capabilities required for the job. Please check your details carefully and answer all required questions as this may affect any potential employment with us.

Salary

From 26,739 per annum

Contractual hours

35

Basis

Full time

Region

Tribunal Operations Directorate

Package

Full SCTS Benefits Package

Date posted

23/07/2025

Job reference

REQ00950



Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.

Our Tribunals Operations Directorate have 4 fantastic opportunities to join the team in Bothwell House, Hamilton on the following contracts:


2x Permanent (Full Time)

1x Fixed Term (Full Time) for 12 months with the possibility of extension/conversion to permanency thereafter.

1x Fixed Term (Full Time) for 6 months with the possibility of extension/conversion to permanency thereafter.

Outline of the role:

Tribunals Operations provides administrative support to a number of Scottish Tribunals, based in three administrative sites in Hamilton, Glasgow and Edinburgh.

These are key operational roles providing administrative support to the First-tier Tribunal for Scotland Local Taxation Chamber. The Chamber deals with appeals relating to non-domestic rates and Council Tax.

These roles provide an excellent opportunity for you to be involved in a vibrant and busy working environment with the prospect of developing your own learning through frequent contact with our judicial partners.

You will need to be willing to build extensive knowledge of the Tribunals jurisdiction, recognising key personnel, both internal and external, whilst building an understanding of the Tribunals aims and objectives.

These roles involve being the first point of contact with people from both inside and outside of the Tribunal and wider SCTS organisation. You must be self-motivated, a good communicator and have a good understanding of IT packages.

The key responsibilities include:

Providing casework, clerking and administrative support to the work of the First-tier Tribunal for Scotland ensuring the effective operation of the Local Taxation Chamber and providing support across other jurisdictions where necessary.


Carrying out the administration of cases including the registration of applications and following through case management processes within the set timescales.

Responding to enquiries by mail, email and telephone on all aspects of applications within agreed timescales.

Seeking and confirming the availability of Tribunal members and arranging hearings at venues.

Ensuring that case papers are issued to all parties and tribunal members within the required timescales.

Ensuring that the electronic case management system for each active case is correctly updated with further correspondence as and when this is received.

Providing any advice as requested by the Tribunal members with reference to casework and scheduling procedures.

Assisting in collating monthly and quarterly statistics within required timescales when necessary.

Providing general administration as required including support for corporate functions such as event organisation and members training.

Embracing the multi-functioning initiative across SCTS jurisdictions.

Working closely with our Tribunals Strategic Business Unit to maximise efficiencies within SCTS using Continuous Improvement tools.
Undertake such duties as may reasonably be requested within the scope of the post.


To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.

Our benefits include:

Flexible working arrangements 25 days annual leave (rising to 30 days after 4 years' service) plus 11.5 public and privilege holidays Special leave and paid leave for study or voluntary public service Excellent Civil Service Pension Scheme Family friendly policies Free and confidential Employee Assistance A variety of staff discounts and offers with major retailers Payment of professional membership fees Access to opportunities across all Civil Service departments that are not available to non-Civil Servants A supportive and professional induction programme with regular check-ins with your line manager Job stability and security with excellent and varied career prospects Security of full pay when unwell (up to a maximum of 6 months) Learning and development (including digital) opportunities

About SCTS

SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland's courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis - be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual - looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work - which takes place every day in our courts, tribunals and administrative centres across Scotland - that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG.

Applications and completed assessments will be accepted until 11:59pm on the closing date stated on the advert, Friday 8 August 2025.

You must have completed the online assessment by this time for your application to be considered.

Please note that due to essential maintenance, our recruitment platform (iTrent) will be unavailable from 7:00pm Friday 1 August - 12:00 (Midday) Sunday 3 August 2025. The closing date for applications accounts for this.

Interviews will be held week commencing 25 August 2025.

The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.

Scottish Courts and Tribunals Service recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you can make a complaint, by contacting us at recruitment@scotcourts.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.