Job Description

About TRIPorganiser

At TRIPorganiser, we design bespoke private tours across Scotland and beyond -- combining local expertise with global standards. We're growing quickly and raising the bar for what premium, personalized travel can be.

Our team is

lean, agile, and deeply collaborative

. We operate in a high-ownership environment where every role directly impacts the guest experience. If you're ambitious, adaptable, and energized by contributing to something expanding fast -- this is where you'll thrive.

About the Role

We're looking for a

driven and detail-obsessed TRIPoperator

to deliver flawless trip execution. You'll sit at the centre of our operations -- the essential link between TRIPdesigners, local partners, and guests. Your mission: keep things moving, keep things sharp, and make sure every client feels like our only client.

This isn't a passive support role. You'll need to

juggle a high volume of fast-moving tasks

while using

logic, common sense, and initiative

to proactively spot issues before they arise and resolve them quickly when they do. You'll be expected to think like a guest, act like an owner, and support the internal team with the same care and urgency you bring to client interactions.

We move fast, work hard, and celebrate big wins. If you're hungry to grow, ready to commit, and excited to be part of a high-performance team -- we want to hear from you.

What You'll Be Doing

Booking & Trip Coordination

Finalise bookings passed on by the TRIPdesigner -- quickly and accurately. Spot and fix missing bookings, incomplete details, or potential issues before they arise. Keep trips fully organised and client-ready, with zero loose ends. Track all updates and progress in Notion, our operations HQ.

Supplier Relationship Management

Build personal relationships with our partners -- hotels, guides, and vendors. Manage special requests (room upgrades, gifts, etc.) and follow through until they're locked in. Keep the Supplier Directory clean, up to date, and intuitive for the whole team.

Travefy Itinerary Management

Own the quality of our client-facing itineraries -- polished, timely, and always accurate. Update itineraries daily with changes, confirmations, or enhancements.

Client Support

Be the first line of communication for clients via WhatsApp and phone. Respond promptly, helpfully, and with warmth. Take incoming calls and triage to the right team member when needed.

Proactive Problem Solving

Review trips to catch issues before they affect the guest experience. Log problems and actions taken in our internal system. Be available for urgent changes or emergencies when they arise.

Growth Opportunities

There's real room to grow here. Team members who thrive in this role can move into TRIPdesign, supplier management, or a custom path based on their strengths. We actively invest in people who show

initiative, curiosity, and leadership potential

-- and reward those who raise the bar.

Tools You'll Use

Notion

(Booking Log, Supplier Directory, Change & Issue Log)

Travefy

(Client itineraries)

Evaneos

(Lead & client management)

WeTravel

(Payments & itineraries)

WhatsApp Web + Phone

(Client comms)

Dropbox

(Docs)

TripAdvisor and more

for sourcing & insights

What We're Looking For

2+ years in a logistics, travel coordination, or operations role (tourism industry a plus) Able to

prioritise and multitask

under pressure without losing accuracy or composure Strong

problem-solving instincts

, with the ability to think logically and apply common sense to real-world challenges Confident, clear communicator with excellent written and spoken tone Tech-savvy and quick to learn new platforms Calm under pressure and unafraid to make decisions

Bonus:

German proficiency is a strong advantage as we grow our DACH client base

German language proficiency is a significant advantage

and will greatly enhance your candidacy, as we are actively growing our German-speaking client base

Extra Credit

Experience with Travefy or similar software Background in hospitality or tourism Familiarity with Scotland and/or European destinations German fluency or conversational ability
We are proud to be an equal opportunity workplace and actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. What matters most is

integrity, effort, and the drive to contribute meaningfully

to our mission.

This post is subject to receiving satisfactory references and proof of right to work in the UK.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Private medical insurance Work from home
Experience:

Travel Industry: 2 years (required) Administrative: 2 years (required) Customer Service: 2 years (required)
Work Location: Remote