Job Description

Trussell Trust Financial Inclusion Caseworker

Location

Bicester and Banbury Trussell Trust foodbanks, and office-based or hybrid (location negotiable from our Oxfordshire offices). For a trainee role, attendance at the Witney office for training period and meetings will be required.

Role

The Trussell Trust Food Bank Project is a partnership between Citizens Advice and the four Oxfordshire Trussell Trust Food Banks in Witney, Banbury, Bicester and Abingdon.

Reporting to the Project Manager, the post holder will be part of a county advice team that aims to deliver advice to people referred by the Trussell Trust Partners in Oxfordshire.

You may be office based locally, or partially home based. For trainees, we will offer office-based training until full competence has been achieved. You will deliver advice through multiple channels including telephone, video and face to face. You may be asked to deliver advice appointments at local food banks in Banbury and Bicester or other office locations.

The aim of this project is to support clients with the full range of advice problems providing a holistic service, but with a particular emphasis on financial inclusion by undertaking benefits checks with all clients to ensure they are receiving their full entitlement.

A key focus will also be to help clients who have accumulated or are at risk of accumulating debt, through providing regulated debt advice and support. This will involve delivering debt advice to the Financial Conduct Authority standards for regulated debt advice. This includes preparing financial statements, budget sheets and corresponding with creditors as well as the client.

You may also be required to prepare papers and evidence to support benefit appeal tribunals.

Role Profile

Provide advice and casework covering the full range of generalist advice areas, in particular benefit advice and debt / money advice casework.

Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate and negotiate with third parties as appropriate.

Assist clients where necessary by calculating, negotiating, drafting or writing letters and telephoning.Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.

Maintain case records for the purposes of continuity of casework, information retrieval, statistical monitoring and report preparation.

Ensure that all casework conforms to the organisations Office Manual and the Advice Quality Standard and/or the specialist Quality Mark as appropriate

Work with other specialists both within the service and externally to ensure that the client receives the most appropriate specialist support for different issues where appropriate.

This is offered as a Fixed Term Contract until 31 March 2027. There is potential to extend subject to funding

For full details of the role and how to apply, please vist our website

https://www.caox.org.uk/jobs

Completed applications must be received by Midday (12 noon) on Wednesday 28 January 2026

Job Types: Full-time, Fixed term contract
Contract length: 15 months

Pay: 25,848.33-27,437.91 per year

Benefits:

Company pension
Work Location: Hybrid remote in Witney OX28 6DY