Job Description

As a

Turndown Assistant

working as part of our

Housekeeping Team

for the

7H managed hotels

, you will demonstrate hands on leadership to drive exceptional standards and guest experience to deliver an all-day destination hotel for tourists and locals by doing things differently.

Job Overview

We are seeking a dedicated and enthusiastic Attendant to join our team in a dynamic hospitality environment. The ideal candidate will have a passion for providing exceptional customer service and a keen eye for detail. As an Attendant, you will play a crucial role in ensuring that our guests have a pleasant and memorable experience during their stay.

Duties

Greet guests warmly Maintain cleanliness and organisation of public areas, ensuring they are welcoming and presentable at all times. Provide Turn down service in guests rooms To ensure bedrooms are cleaned to the highest standard and well presented as per company standards Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions. Assist with the setup and breakdown of events, ensuring all equipment is in place and functioning correctly. Collaborate with other hotel staff to ensure seamless operations and guest satisfaction. Handle any guest complaints or issues with professionalism, aiming for swift resolution. Liaise with maintenance team on any room maintenance or public area maintenance needs To support the Operations Manager in any other tasks given to you to support the overall hotel operations

Experience

Previous experience in hospitality or hotel environments is preferred but not essential. Strong interpersonal skills with the ability to communicate effectively with guests and team members. A proactive approach to problem-solving, demonstrating initiative in addressing guest needs. Flexibility to work varied shifts, including weekends and holidays as required by the business needs.
The Hotel's brand contains 4 important values which are central to the success of the hotel;

7H have 4 core important values which are central to the success of the hotel;

Ownership|

We think and perform like owners

Driven|

We have a constant desire for improvement

Transparency|

We ensure clarity in communication so that there are no surprises

Investment in our People|

We continuously invest in our people to ensure that they are the best that they can be

People

To maintain good working relationships with colleagues in all departments of the hotel

To be fully aware of daily activities in the hotel

Liaise with management on any people issues which may be classed as high risk

Act as a role model in terms of values, professional ethics and conduct

Communicate throughout team to ensure all members are aware of current developments within the company

Ensure department is well presented at all times

To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied
To constantly improve and develop product knowledge to maximise quality of service

To be able to be cross-train in other departments to develop individual potential

Take a responsible approach towards timekeeping and attendance at work to ensure the department runs effectively at all times

To comply with the company grooming and uniform standards

Attend training when required and be up to date with all legislative training

Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work and encourage other team members to do the same

Quality

To ensure that guests receive an exceptional level of service and will want to return

Ensure you are providing exceptional levels of service at all times

Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear

Understand department risk assessments

To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.

To ensure all appropriate standard operating procedures are adhered to

To be fully conversant with the Hotel policy on:

Fire & Evacuation

Security procedures

Health & safety policy

Profit

To Participate in guest activities that promote the hotel product and its service

Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control

To be fully aware of the hotel facilities and promote them whenever possible

To remain focused on standards

To maintain a high level of awareness of local competitors and trends

Actively participate in hotels responsible business initiatives

General

Comply with the company codes of conduct at all times

Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals

Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

Familiarise yourself with emergency and evacuation procedures Understand your responsibilities with regards to security patrols and data protection legislation Proactively pursue all practices in line with Company environmental and energy saving initiatives Have a flexible approach to the hours you are required to work to meet the needs of the business. Ensure own 100% Flow completion Understand your responsibilities with regards to guest and staff security

Success Criteria

Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition

Display a positive attitude at all times

Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure

Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrolment

Minimal guest complaints to be received

Positively impact the volume of repeat business

Meet department targets

JOB SPEC

Previous experience within same or similar role within hospitality

Ability to provide and demonstrate exceptional guest service

Positive can-do attitude

A good ability to manage business/workflow priorities

Friendly and approachable

Exceptional attention to detail

Ability to remain calm under pressure

Recognised qualifications/awards within the hospitality industry

Previous experience in same role within hotels

Job Types: Part-time, Zero hours contract

Pay: Up to 12.21 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount Free parking On-site parking
Schedule:

8 hour shift Day shift Monday to Friday Weekend availability
Experience:

Cleaning: 1 year (required)
Language:

English (preferred)
Work Location: In person

If you are passionate about hospitality and eager to contribute to a positive guest experience, we encourage you to apply for this exciting opportunity as an Attendant.

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: From 12.21 per hour

Expected hours: 8 - 32 per week

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person