Job Description

About Us:

SecuriCare Limited is the part of Clinimed Holding Limited Group, is a leading name in Healthcare and Medical Equipment industry. We are a group of companies founded in 1982 following the acquisition and formation of number of additional companies within the group.

We're a fast-growing and dynamic organization that's dedicated to making a difference in the lives of our customers. Through the development of innovative healthcare products and exceptional customer services, we are committed to improve lives of our customers exceeding their expectations

About Job:

In this role, you will be working with SecuriCare (Medical) Limited, a home delivery service for stoma products. Your role involves efficiently processing patient orders, generating letters for GP surgeries, and maintaining the customer database.

You will handle inbound and outbound calls with existing patients and perform general administrative tasks. Professionalism and building positive customer relationships to uphold the company's quality image are essential.

Main Duties & Responsibilities:

Efficiently and carefully process patient orders to ensure accuracy and timeliness. Generate and dispatch letters to GP surgeries as required. Assist the Patient Services team with routine administrative tasks, contributing to smooth operations. Conduct occasional outbound calls to existing patients for follow-ups and updates. Provide coverage for other team members when needed, ensuring continuity of service. Regularly cleanse and update the customer database to maintain accurate records. Perform additional tasks as reasonably requested by the company to support overall operations. Work towards and meet targets set by the Patient Services Team Leader, ensuring performance aligns with departmental goals.

About You:

An ideal candidate for this position will have the following experience, skills, and attributes. Please note that these competencies are not ranked in order of priority. Following criteria will be used in selecting a candidate.

Demonstrated expertise in database management with a proven track record of maintaining and updating records accurately. Strong attention to detail with a keen eye for spotting errors and inconsistencies. High level of accuracy in all tasks, ensuring precision in data entry and processing. Outstanding telephone manner, capable of handling calls professionally and courteously. Excellent communication skills, both oral and written, with the ability to convey information clearly and effectively. Ability to work efficiently under pressure, managing multiple tasks and deadlines while maintaining a high standard of work.
Job Type: Part-time

Expected hours: 15 per week

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Free flu jabs Health & wellbeing programme Life insurance Private medical insurance Referral programme
Schedule:

Monday to Friday
Application question(s):

Will you now or in the future require sponsorship for employment visa status?
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: SC-202505-06