25 days plus bank holidays, increasing by 1 day per year after 5 years' service (up to a maximum of 30 days)
Overview:
As a Typist / Administrator, you'll spend much of your time producing accurate reports. In addition, you'll provide administrative support to a team of inventory clerks, and you'll play a central role in our client service - handling queries, managing bookings, and ensuring every interaction is dealt with efficiently, professionally, and with a positive, can-do attitude.
:
- Compiling inventory reports (copy typing and audio typing)
- Ensuring all reports are complete, accurate and consistent before sending to clients
- Sending reports to clients
- Raising and sending invoices to clients
- Amending reports when required
- Dealing with enquiries, bookings, telephone calls and emails
- Liaising with inventory clerks and clients to keep them updated throughout the day
- Liaising with and assisting our franchisees with queries and bookings
- Rearranging appointments as required
- Working closely with the rest of the team, assisting wherever needed
- Assisting management with the training of new starters
- Dealing with scheduling conflicts and any other issues that may arise during the clerks' day (e.g. property not ready, tenant delays, transport problems, etc.)
- Carrying out ad hoc administrative tasks
Role Requirements:
- IT literate with proficiency in Microsoft Word and Outlook
- A minimum typing speed of 70 wpm with high accuracy
- Highly detail-oriented
- Able to remain calm, polite and professional under pressure
- Strong customer service skills with a willingness and enthusiasm to go the extra mile
- Confident communicator, both verbally and in writing, with good use of grammar and spelling
- Self-sufficient in dealing with issues, while also adept at escalating matters to management when required
Job Types: Full-time, Permanent
Pay: From 29,000.00 per year
Benefits:
Company events
Company pension
Free flu jabs
Sick pay
Work from home
Application question(s):
What is your typing speed in words per minute (WPM)?
Work authorisation:
United Kingdom (required)
Location:
London (required)
Work Location: Hybrid remote in London