Job Description

Join our Team as a UC Engineer!

Location: Field Based (North England or Scotland)

Salary: Competitive

Hours: Monday to Friday 9:00-17:00

About the role:

We're looking for a skilled

UC Engineer

to join our Engineering Team at Onecom. You'll be the go-to expert for installing and maintaining telecoms equipment and UC solutions. Whether you're advising customers on the Service Desk, remotely diagnosing faults, or travelling to sites to deliver installations and upgrades, you'll play a key role in keeping businesses connected. This is a hands-on role where no two days are the same, and your expertise will directly shape customer satisfaction and service excellence.

What makes you a great fit:

Professional-level accreditation in UC Engineering across Voice, Collaboration, Contact Centre, and Cloud technologies Strong working knowledge of networking technologies Experience with ISDN, SIP, and diagnostic tools Excellent IT skills with a logical, structured approach Sharp problem-solving and analytical abilities Outstanding attention to detail and accuracy Positive "can-do" attitude with a passion for customer service Confident communicator who remains calm and approachable in challenging situations Team player who enjoys working with people and takes initiative to tackle problems

Key responsibilities:

Install UC systems and associated applications at customer sites across the UK Provide ongoing maintenance and support for UC solutions Undertake site surveys, audits, and system backups Deliver telephone support and remote diagnostics to customers Use supplier portals to raise and escalate support queries through to completion Maintain and update installation documentation and service support tickets Handle technical escalations from Service Desk Engineers and resolve outstanding service issues promptly Complete installation and upgrade projects to the highest standard Carry out any other duties as required by your line manager

Perks for our People:

Holidays

: 25 days + bank holidays and buy/sell options

Other Leave

: Birthday day off, 12 paid hours for flexible use, Volunteer day

EV Scheme

: Lease a brand-new electric car

Lifestyle

: 9% combined pension contribution and 4x salary life assurance

Rewards

: Quarterly and annual employee awards, discounts on tech

Socials

: All-expenses-paid company events

Development

: In-House Training Academy

Wellbeing

: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.