Job Description

Job Advert


Who we are


Launched in 2003, we're a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment. We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service. Being a Customer Service Advisor at Gear4music, you will play a crucial role in providing first-class service to our customers in the UK market.


Who you are


You will be passionate about providing our customers with a good experience when they buy from us. ideally you will have knowledge of musical instruments and/or products but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. You will be professional, friendly and reliable.


What you will do


You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment.


Your day to day will be


Answering inbound calls (and a few emails) from customers
Providing customers with friendly and professional advice on a wide range of musical instruments and related products
Resolving challenging customer enquiries and escalating where appropriate
Becoming a valued member of our specialist Customer Service team!


What your skill set may look like


Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.


Excellent written and verbal communication skills
Confidence and an exceptional telephone manner with the ability to build rapport with customers
Some experience of working in a customer service environment
Computer literate to a high standard, with good Microsoft Office skills
A good knowledge of musical instruments and equipment would be hugely beneficial
Reliable and committed to providing first class advice and service
Strong communication skills
Ideally have an interest and appreciation of music


Things to Consider


The work hours will be 9:00am to 5:30pm, Monday to Friday with occasional weekend working.


What we'll give you


Alongside the benefit of working with a fantastic bunch of talented people, we want to help you get the most out of your work and your free time, setting clear objectives and providing development opportunities, whilst ensuring your general wellbeing is at the forefront of our minds.


A generous discount scheme if you want to buy a product from us
Health Assured Employee Assistance Programme, helping you to manage personal issues at work and at home
A discounted on-site cafe and bar at HQ
An employee referral scheme
A 'go home' culture. No one is expecting you to work longer than your hours
Development opportunities and regular one to ones


Plus, all the usual things you'd expect:


Employer pension scheme
Eyecare vouchers
Cycle to work scheme
Company sick pay scheme
Enhanced maternity & paternity pay
A relaxed dress code and great coffee machine