Job Description

Job Advert


Our Story


As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.


Who you are


You will be passionate about providing our customers with a good experience when they buy from us. Ideally you will have knowledge of musical instruments and/or products but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. You will be professional, friendly and reliable.


What you will do


You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment. This is a Fixed Term Contract until 13th February 2026.


Your day to day will be


Answering inbound calls (and a few emails) from customers
Providing customers with friendly and professional advice on a wide range of musical instruments and related products
Resolving challenging customer enquiries and escalating where appropriate
Becoming a valued member of our specialist Customer Service team!


What your skill set may look like


Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.


Excellent written and verbal communication skills
Confidence and an exceptional telephone manner with the ability to build rapport with customers
Some experience of working in a customer service environment
Computer literate to a high standard, with good Microsoft Office skills
A good knowledge of musical instruments and equipment would be hugely beneficial
Reliable and committed to providing first class advice and service
Strong communication skills
Ideally have an interest and appreciation of music


Things to Consider
The work hours will be 9:00am to 5:30pm, Monday to Friday with occasional weekend working.


What we'll give you


Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:


Generous discount scheme across our full range of music and home entertainment products.
Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'.
Free car parking with access to electric charging points.
Our modern office space features an onsite cafe and bar where we hold regular social events.
Onsite gym and physio with Gear4music discounts & perks.
A relaxed dress code and a great coffee machine to make your day more enjoyable.


Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit. We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.


We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.


If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.