Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.



We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.



We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.



Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.


Summary: What you need to know about the role: This Account Manager role on the UK Growth Account Management team is pivotal to merchant success. You'll manage key relationships, oversee account strategy, and identify opportunities to grow portfolios while ensuring seamless onboarding, adoption, and long-term value through PayPal's platform. Meet our team: Our UK Growth Account Management team partners with businesses across the region to strengthen relationships, drive growth, and unlock new opportunities. Combining strategic insight with practical support, we help merchants thrive, optimize performance, and achieve sustainable success on PayPal. Your way to impact: You'll fuel PayPal's growth by helping merchants realize the full potential of our platform. Through strategic account management and data-driven insights, you'll increase retention, expand product adoption, and deliver measurable revenue impact for both merchants and PayPal.


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Essential Responsibilities:

Collaborate with internal teams to influence process quality. Determine appropriate actions for process improvements. Recommend solutions to enhance efficiency and effectiveness. Monitor and manage account health and performance. Provide analytical insights to support business decisions.

Expected Qualifications:

3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional_Responsibilities_And_Preferred_Qualifications:

Your day-to-day:

In your day-to-day role, you will....

Develop and execute strategic account plans aligned with PayPal's vision to deliver long-term value for merchants and PayPal. Drive revenue retention, upsell, and cross-sell initiatives, consistently meeting or exceeding targets. Negotiate complex commercial terms and contracts to achieve mutually beneficial outcomes. Monitor account health, proactively addressing risks to ensure merchant success and satisfaction. Advocate for merchant needs within PayPal, driving innovative, market-aligned solutions. Oversee onboarding, integration, and day-to-day operations to ensure a seamless customer experience. Build and maintain executive-level relationships to foster long-term strategic partnerships. Lead cross-functional collaboration to deliver on account objectives and operational excellence. Manage pipelines, forecasts, and reporting with accuracy through CRM tools (e.g., Salesforce). Leverage competitive insights to refine strategies and support PayPal's broader business growth.

What do you need to bring:

Proven experience in account management, business development, or sales within payments, technology, or financial services. Strong understanding of the UK payments ecosystem, e-commerce, and fintech products. Demonstrated success in growing and retaining enterprise accounts through strategic planning and solution selling. Skilled negotiator and communicator with experience managing senior stakeholder relationships. Strategic and analytical thinker with a track record of delivering measurable business results. Collaborative team player, comfortable operating in a fast-paced, matrixed environment. Proficiency in CRM systems such as Salesforce. Excellent English (written and spoken).

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.



Any general requests for consideration of your skills, please Join our Talent Community.



We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.