Job Description

Lovehoney Group is the world's leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 9 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers' lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a UK Head of Warehouse to take full ownership and accountability for our UK regional warehousing operations. This includes our owned warehouse in Bath, the 3PL operation in Avonmouth, and a small storage facility in Bath. You will be responsible for the end-to-end operational performance, cost efficiency, service delivery, compliance, and strategic development of all UK warehouse activities. This leadership role involves functional leadership across the UK team, managing a high-performing and scalable team that meets company standards.

What you will do

Full accountability for the day-to-day performance of all UK warehouse operations, including owned sites and 3PLs, ensuring all orders (domestic and international) are dispatched on time and meet service promises. Oversee UK people management, including probation, performance reviews, training, disciplinaries, payroll inputs, and overtime control. Manage stock integrity, ensuring system reconciliations between NetSuite and operational platforms, resolving variances, conducting year-end stocktakes, and managing external audit activity. Ensure staffing, productivity, and service levels meet performance targets, especially during peak trading periods. Oversee all UK B2B, Marketplace (Amazon, eBay, TikTok), and international fulfilment routed through the UK. Optimise warehouse space, layout, and infrastructure, supporting site setup or acquisitions and capacity planning. Control UK warehousing costs, ensuring labour and spend remain within approved budget parameters. Lead continuous improvement across systems and processes to ensure operational platforms are scalable and efficient. Oversee site IT infrastructure, ensuring the IT team resolves hardware, network, and system issues in line with business priorities. Ensure compliance with company policies, warehouse procedures, audit standards, CCTV protocols, and regulatory requirements. Manage Health & Safety compliance across UK sites in partnership with the HSE Manager and Facilities team. Actively manage 3PL performance and support RFP activity for warehousing and transport. Collaborate with Global Warehousing teams to align with international communications and strategy.

What you should bring

Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related discipline. Master's degree preferred but not essential. Strong systems capability with experience across multiple WMS platforms. Advanced Excel skills essential, with working knowledge of NetSuite and Microsoft Office Suite. Minimum 5 years' experience in a senior operational management role in warehousing, fulfilment, logistics, or multi-channel retail. Proven ability to manage performance in high-volume, fast-paced environments. Commercially astute with strong analytical and problem-solving skills, using data to drive decisions and improvements. Excellent stakeholder management and negotiation skills, with the ability to influence internal teams and external partners. Clear, confident communicator with the ability to operate cross-functionally in a global matrix structure. Resilient and adaptable, with the ability to manage multiple priorities in a dynamic environment. Formal Health & Safety training within a UK/regional warehouse environment preferred.

What we can offer you

A competitive salary that values your skills and expertise, because we know you deserve it. Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of. Keep your mind and body in top shape with a health cash plan and gym discounts, with 15 a month towards the gym of your choice. Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme. Work with a company that cares about your well-being and success and join our supportive and dynamic team. Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review Interview with one of our Talent Acquisition Team Members Hiring Manager Interview Leadership Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.